Seeking for enthusiastic, hard-working, and self-driven Account Associates to join our team.

Stable job with great long term potential career

We pay a base salary plus commission and bonuses.

Insurance experience (preferred, but not required)

Queens resident a plus

Bilingual - Mandarin preferred

Responsibility

* Provide prompt, accurate, and friendly customer services. Service can responding to inquiries in regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

* Verify new customers coverage and present policyholders with proof of insurance paperwork

* Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

* Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

* Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

* Maintain a strong work ethic with a total commitment to success each and every day.

* Establish customer relationships and follow up with customers, as needed.

Requirements

• Excellent interpersonal skills
• Be able to solve the customer’s request in a timely and efficient manner
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Mandarin Speaking

Job Type: Full-time

Pay: $44,000.00 - $78,000.00 per year

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Flushing, NY 11354: Relocate before starting work (Preferred)

Work Location: In person