Essential Functions:

Responsibilities:

To oversee and drive the daily donation and production operations of the store to meet or exceed budget while in compliance with company standards, policies, and procedures. Leads the back room production team to ensure donations flow from the donation door to the sales floor in an expedient manner. Responsible for converting donations into revenue while maintaining a safe, clean, and organized working environment.

1. To effectively supervise production employees so that daily production goals are met.
2. To ensure the backroom workflow is set up and maintained to maximize production.
3. To ensure donations are processed in such a way to maximize sales and minimize waste.
4. To monitor waste output and ensure sellable merchandise is not discarded.
5. To conduct quality checks on merchandise before it is placed on the sales floor.
6. To conduct textile rack checks to ensure accuracy of piece count reported.
7. To monitor back-room supply levels and assist with ordering supplies when needed.
8. To conduct hourly floor checks to ensure processed Merchandise is properly placed on the floor.
9. To ensure all donations are processed expediently from the donation door to the sales floor.
10. To maintain safe and appropriate conditions in the shopping and back-room areas.
11. To ensure a proper schedule is written and posted to meet production goals.
12. To observe and ensure compliance with personnel and safety policies and procedures.
13. To conduct ongoing training with all production employees, document all training.
14. To use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise only. This job function will only be required in an emergency.
15. To ensure production employees always have the necessary materials to meet their production goals.
16. To assist the Store Manager in achieving/exceeding sales goals, and to assist in implementing a contingency plan if goals are not being met.
17. To assist in corrective coaching and training and development of employees.
18. To create a working environment conducive to meeting all goals.
19. To be able to multitask and adapt to unforeseen opportunities that would impact production goals.

Skills and Abilities:

1. Must be able to interact cordially and productively with a variety of people

2. Must be able to market Goodwill and explain the mission to the public.

1. Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance.
2. Must be able to read, write and communicate clearly in English.
3. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.
4. Must be able to lift and carry objects up to 25 lbs. frequently and 50 lbs. occasionally.
5. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
6. Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.
7. Must have vision corrected to within normal limits.
8. Must be able to function in a hectic work environment with occasional periods of high stress.
9. Must have knowledge of clothing brands and values as well as furniture and household items.

Requirements:

High school diploma or general education degree (GED); with a minimum of 6 months of supervisory experience. Supervisory experience and/or training experience preferred, or equivalent combination of education and experience.