Essential Functions:

Assist clients, create and follow through with a career navigation plans consistent with helping clients accomplish goals and work towards self-sufficiency; mentor clients; determine immediate and long-term needs, employability, and identify key barriers or assets in clients self-sufficiency; communicate with service providers to evaluate client progress; offer counsel and guidance; initiate supportive service requests and maintain regular face-to-face contact with clients.

Responsibilities:

This job requires substantial knowledge of coaching and mentoring. The Career Navigator (Case Manager) is responsible for identifying risks and consultatively develops preventative strategies, assist clients in learning life skills and development & implementation of a leadership framework.

1. Maintain case documentation (i.e., client records, including progress notes and all other relevant information to assist clients and to comply with grant requirements), review and verify all documentation submitted to support request for assistance in accordance with program guidelines; explain to clients their rights, responsibilities, required actions, and other available services based on the clients’ ability to be successful.
2. Conduct initial and interest assessment on each participant in accordance with the participant’s needs and as required by program guidelines. Assist participants to create an Individual Enhancement/Career Plan (IECP).
3. Provide timely guidance and feedback to help strengthen specific knowledge/skill areas to accomplish the participant’s objectives.
4. Suggest appropriate development activity for program participants and assist in development of personal development plans.
5. Stay informed of any policies, procedures, or activities of assigned program(s) and comply with those changes as appropriate.
6. Stay informed of program operations and assist in the development and implementation of corrective action plan where needed.
7. Conduct other career navigation activities (i.e., travel to assist clients with specific career navigation needs, prepare case summaries and reports, attend meetings and training sessions, and provide referrals to appropriate outside agencies).
8. Monitor client progress though phone calls, site visits and career navigation appointments. Act as a liaison between program participants and project partners who are delivering supportive services.
9. Conduct outreach to community providers and employers to gather collateral information in support of service planning.
10. Maintain professional knowledge in applicable areas and keep abreast of changes in job-related rules, statues, and laws; read and interpret professional literature; attend workshops, meeting, and seminars if applicable.
11. Keep the Program Director informed of unusual and/or crisis situations as they arise.
12. Actively participate in team meetings and trainings.
13. Complete other tasks as or needed.

Skills and Abilities:

1. Ability to organize, work effectively, conceptualize, and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
2. Ability to maintain good working relationships with staff, volunteers, clients, and others.
3. Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.
4. Must have excellent organizational skills and be able to complete projects efficiently and independently.
5. Must have excellent communication skills including verbal, phone, word processing, email and internet.
6. Must have good public relations skills and the ability to work with employees and the public.
7. Must establish and maintain effective working relationships with, and among, all personnel.
8. Must be able to read, write and communicate clearly in English.
9. Must be able to work occasionally long or extended hour, including weekends.
10. Must be able to function in a hectic work environment with occasional periods of high stress.
11. Must maintain strict confidentiality of all information.

Requirements:

1. Minimum of BA or BS degree is required and three years of professional experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
2. Excellent oral and written communication skills.
3. Must be proficient in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
4. Must provide own transportation.