Manages, leads and operates a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Ensures compliance with all established Agency policies, procedures and practices.

Directs activities; verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.

Interviews, hires, and completes onboarding process for all new hires.

Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.

Supervise staff and fulfills staffing and scheduling needs for regular hours, as well as special events or high-traffic times.

Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.

Confirms daily sales reports and cash receipts; ensures monies are deposited daily and reports are submitted as required by Agency policy.

Continuously motivates a positive work environment for the sales team through communication, established incentives, and evaluations.

Ability to direct and share the agency initiative around diversity, equity, and inclusion, and belonging.

Resolves customer issues concerns to maintain customer satisfaction and create a positive shopping environment.

Ensures that merchandise is priced with established pricing guidelines

Implements seasonal Plano grams, floor sets, store signage, and sales promotion activities.

Reports known or suspected security and/or theft problems to Loss Prevention.

Works with Workforce Development Services and Retail Pathways liaison to ensure service programs as working properly at store level.

Supervises store staff; see Supervisory Responsibilities below.

Directly supervises store employees. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and budget management.

Performs work of subordinates as needed.

Serves as a member of the Donated Goods Retail Management Team.

Reports the need for building and equipment repairs to the Retail Operations Director or Area Operations Director and Director of Facilities

Performs other job-related tasks as assigned by the Retail Operations Director or Area Operations Director.

To perform this job successfully, an individual must demonstrate the following competencies defined for a DEPARTMENT LEADER within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

People Oriented:

Results Oriented:

Personal Development Oriented:

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree (B. A.) or equivalent from four-year college or technical school in Business or related field and three years of retail management experience as a Store Manager; or equivalent combination of education and experience.

Valid Driver's License (Class C), car insurance and reliable automobile.