SUMMARY

Provides a high level of customer service to all participants engaging in Career Employment Center services to the Regional Career Services department. Provides program support for classes, administrative functions for building operations, front desk services, and Regional Career Services by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Creates welcoming environment for participants through engaging conversation relative to individual needs and makes appropriate internal and external referrals to Family Stability Services, GWU Classes, and external training through local partnerships or Regional Career Navigators.

Updates records and oversees appointment calendar for orientation to services, jobseeker skills development, as well as monitors the use of the Career Employment center.

Provides a safe and confidential environment.

Maintains a working knowledge of Goodwill programs, services, as well as public and private services available in Gaston County and other counties within Career Regional Services.

Provides an overview of services and protocols for accessing appropriate participant goals and needs to participants.

Assists job seekers with general job seeking skills including building a resume, career exploration tools, and job search activities.

Coordinates activities of Regional Career Services, front desk, and reception. Coordinates with security guard to ensure front desk coverage, routing of incoming calls, addressing general information inquiries, and assisting visitors.

Receives and logs delivery of supplies and assists with grant records recording and reporting to ensure compliance as well as KPI achievement.

Maintains participant logs for Goodwill’s internal and external training programs. Maintains training calendar, program supplies, and materials.

Leads the coordination of planning, logistics, and support of assigned special and divisional projects as assigned by Department and Divisional Leadership.

Coordinates the use of meeting rooms, technology meeting equipment, and maintains the scheduling of classrooms and lab spaces.

Serves as main point of contact in the absence of the Director and Manager.

Maintains program-related equipment maintenance records and scheduling.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

ADDITIONAL RESPONSIBILITIES

Performs other job-related tasks as assigned by supervisor.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations

People Oriented:

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented:

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree and four years’ experience operating computer systems, providing customer service to the public, office administration, or other field related to human services, social services, or educational services setting with direct service delivery, or equivalent combination of education and experience.

This job has no certificate, license or registration requirements.