Closes: 5/12/24

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:Provide Workforce & Family Services (WFS) support under Homeless Services grant programs. Tasks include but are not limited to first point of contact for homeless inquiries/appointments; appointment scheduling; customer service for internal and external consumers; monthly reconciliation with WFS accounting records and grant/program reporting databases; statistical reporting to various funding sources (in consultation with WFS Program Analyst and Goodwill management and WFS staff); participate in internal audits of WFS programs and activities as directed by the WFS Contract Manager. Must pass background check.

Education and Experience:Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
• Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Greet and direct visitors/participants and inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires.
• Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.
• Work with persons with disabilities and/or disadvantages and when instructed provide guidance and assistance.
• Log and distribute approved bus passes/gas cards for HEN and SSVF programs.
• Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques.
• Compile and submit a monthly report to Goodwill management which includes a summary of identified deficiencies, corrective actions taken, and recommendations for any improvement.
• Compile monthly billing packets for assigned WFS programs, including backup documentation.
• Prepare monthly summary expenditure reports for fiscal, management, and WFS program staff.
• Prepare monthly and YTD summary report of staff billable revenue.
• Generate quarterly WFS accounts receivable report for reconciliation with Accounting Department.
• Compose, prepare, and track grammar, punctuation, and formatting of business memos, letters, and other correspondence.
• Sort and prepare documents for data entry, verify work against data printouts, and make corrections as necessary.
• Attend department meetings and trainings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.