The Process Review Evaluator is responsible for executing plans and projects to improve the efficiency and safety of operations. Duties include: conducting regular inspections and process audits, implementing control and sustainment plans, and training employees in a three shift operation to ensure standards are being met in all areas of food service and logistics.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Great Lakes process review of Galley operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Performance and Process Audits against Navy documented standards, internal standard processes and our Hazard Analysis and Critical Control Point (HACCP) Plan. 

6. Responsible for the planning and training of all employees assigned to the Galleys including the initial and follow-up training in a three shift operation.

7. Execute projects to elevate efficiency and safety of operation. Projects may be annual goals outlined by Director, or Kaizen / CPI Events scheduled to address urgent issues. 

8. Organize meetings with internal staff, internal customers to promote communication and consistency. 

9. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.

2. National Restaurant Association (NRA) ServSafe Manager Certification required to be achieved within 12 months of employment.

3. NRA ServSafe Instructor Certification required to be achieved within 12 months of employment.

4. Experience in a food service, process improvement, service industry or similar management setting
Lean Six Sigma (LSS) Green Belt training required within 12 months of employment.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. 

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Remain stationary for extended periods of time, able to hear, see and speak clearly, vision required to make assessments, travel required. Moves about to accomplish tasks.

(GWINT) (SEW)