The Outbound Associate ensures items that are purchased get packed and shipped safely and securely and in a timely and accurate manner. 

RESPONSIBILITY LEVEL: 

Demonstrates the ability to work independently and within a team environment. Ensures items that are purchased get packed and shipped safely and securely and in a timely and accurate manner. Maintain shipping obligations with all orders and maximize efficiency throughout processing. Utilizes innovation and expertise to assist with special projects, including training and mentoring of new associates. 

PRINCIPAL DUTIES:

1. Pack, seal, label, and affix postage to prepare materials for shipping using hand tools, tape guns, postage scales, packing paper/bubble wrap, and other shipping tools and supplies.
2. Examine shipment contents and verify correlating contents with records such for accuracy and quality, including pack sheets, invoices, and orders.
3. Utilize Desktop Shipper shipping software accurately and efficiently to ensure all items are shipped using the most cost-effective carrier.
4. Move materials as needed throughout warehouse facility to support shipping and transportation in loading/unloading area.
5. Maintain production environment standards with a positive and team focused process, assuring optimal efficiencies.
6. Meet or exceed daily productivity goals through the efficient handling of product; processing items quickly and accurately and rotate between stations on a regular basis.
7. Maintain an organized and clean work area, follow safety procedures, uses PPE as needed and uses body mechanics when performing each task.
8. Maintain confidentiality of sales information.
9. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
10. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
11. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations. 
12. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
13. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Basic reading, writing and math skills.
2. Computer skills with a functional knowledge of word processing and how to use email and internet software.
3. Forklift certification, if required at site.
4. Must be able to function independently in a work setting.

CORE COMPETENCIES:

1. Operates equipment and/or machinery correctly, safely and responsibly.
2. Must demonstrate willingness and ability to adhere to all policies and procedures, Kaizen guidelines, safety and security regulations.
3. Provides excellent customer service to all internal and external customers.
4. Contributes to the Goodwill Mission as a highly productive and collaborative member of the team.
5. Accurately track personal production as directed.

PYSICAL/SENSORY DEMANDS:

1. Able to stand and/or sit for extended periods of time.
2. Able to bend and reach to work with merchandise.
3. Able to lift, push or pull a maximum of 75 pounds.
4. Manual dexterity to operate material handling equipment.
5. Able to grasp material for inspection and sorting activities.
6. Able to visually observe merchandise, markings and up-close use of jeweler loops.
7. Able to work independently