The Manager Employment and Training Services implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs. 

RESPONSIBILITY LEVEL:

Implements strategy for Employment, Training, and Individual Placement and Support Services. Oversees daily operations, directs staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. This includes support for program delivery of Workforce Training, Mission intake and outreach as well as support for the advancement of delivery infrastructure including process management, quality initiatives and training. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

1. Support advancement of program delivery infrastructure including project management, process management, outcome management to ensure quality services, continuous process improvement, and enhanced Mission impact and profitable growth for the company. Manage Workforce Development activities to ensure quality for internal and external customers.

2. Manage the caseload distribution and oversight of Employment, Training, and IPS services. Provide case management support such as counseling, advocacy and assistance in problem solving and maintain appropriate client records, billing, monthly progress reports, job orders, case notes and retention reports.

3. Lead and support the identification and development of new market opportunities and advancement of programs from conception to implementation in Employment Services, Training and Individual Placement and Support services.

4. Communicate regularly and serve as a liaison with internal and external customers, funding sources and other agencies and community organizations.

5. Market Goodwill programs through Mission Intake and Outreach area, transition and provider fairs, employer outreach, site visits, forums and other events to provide education on services and support business development activities throughout Goodwill.

6. Support and Coordinate team integration activities and establish strong working relationships with other Goodwill departments, including Mission Services and Mission Operations to maximize outcomes and effective use of resources and advancement of Workforce Development strategic priorities.

7. Conduct regular management audits of performance levels, space and equipment utilization, fidelity compliance and budgetary achievement of assigned service areas and projects.

8. Investigate and keep current information and resources regarding labor market, employment trends, Americans with Disability Act (ADA) and other community and training resources.

9. Monitor and report on a monthly basis program outcomes, success stories, and financial performance to manage programs to achieve or exceed objectives.

10. Monitor program compliance, funding contracts, grants and reviews. Ensure quality service for internal and external customers and work to increase efficiency through continuous process improvement.

11. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team. 

12. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.

13. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.

14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 3 years’ managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years’ experience.

2. Must have a valid Driver’s License, a vehicle, and insurance coverage.

3. Work Experience working with diverse populations including severe chronic mental illnesses and supervising staff members or leading a team.

4. Experience with Microsoft office required.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.

2. Courage: Demonstrates the ability to deliver a difficult message and say “no” when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team’s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Stoop, kneel, crouch or crawl: Positions self to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold, etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals or high places. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(GWINT)