The Manager Base Post Office is responsible for the Goodwill Great Lakes contracted Base Post Office (BPO) and Base Recruit Training Command (BRTC) mail room operations. Ensures that the overall management of and utilization of BPO and BRTC mail receiving and delivery operations follow the applicable contract in force, maintains a delivery schedule for the entire base, and maintains the postal meter and other government-furnished equipment.

RESPONSIBILITY LEVEL:

Implements strategy for Base Post Office (BPO) and Recruit Training Command (RTC) mail room operations. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

PRINCIPAL DUTIES:

1. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
2. Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
3. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
4. Ensure that the overall management of and utilization of BPO and BRTC Mailroom mail receiving and delivery operations follow the applicable contract in force.
5. Maintain a delivery schedule for the entire base for US mail, guardmail and accountable mail.
6. Maintain the postal meter and other government-furnished equipment. Report funding and repair requirements for the postal meter. Ensure alphabetic roster and directory database (STASS & CETARS) are kept up to date and coordinated with RTC, TSC and Supply and Logistics ADP support for corrections.
7. Maintain accurate records of the following accountable mail:
a. Insured
b. Certified
c. Registered
d. Return receipt
e. Express
8. Run required reports and fill out forms issued by either Goodwill Great Lakes or the Navy. Review reports and correspondences prior to submission. Ensure reports are accurate.
9. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.
2. Holds a minimum of Interim Secret Clearance. Valid driver's license required.
3. Thorough knowledge of DOD Official Mail Manual, United States Postal Services (USPS) and Domestic Mail Manual (DMM) and International Mail Manual (IMM).
4. Thorough knowledge of Standard Training of Activity Support System (STASS) and Corporate Enterprise and Training Activity Resource System (CETARS) or comparable to DOD/DON System/s.

5. Must have valid driver’s license, necessary insurance and be able to legally operate a Goodwill vehicle.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
2. Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity. 

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Reach: Extending upwards or downwards to retrieve objects. Stoop, kneel crouch or crawl: Positions self to retrieve objects Climb: Moves up or down ladders, stairs, scaffoldings, ramps and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)