Donations Associate

SUMMARY OF POSITION

The Donations Associate is responsible for greeting all donors/customers in a friendly and courteous manner. The Donations Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES, AND DUTIES

·Accept donations from the general public and assist in sorting based on established program guidelines

·Provide donation receipt upon request from the donor

·Provide excellent customer service

·Maintains a clean, organized work area that is presentable to the general public and meets agency standards

·Attend scheduled meetings as required

·Perform custodial duties as necessary

·Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory

·Embrace the core values of the agency in the spirit in which the agency operates at work and in the community

·Contribute to the fulfillment of department and agency objectives and goals

·Comply with all department and agency policies, procedures, and regulations

·Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

·Demonstrate a professional mannerism with a high degree of customer service skills

·Ability to communicate effectively with internal employees and external customers

·Ability to work well with others in a respectful and collaborative work manner

·Ability to comprehend and follow instructions

·Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes

·Bilingual preferred but not required

PHYSICAL FUNCTIONS

·Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods

·Weather conditions – variable – including extreme heat and cold, may work outside for extended periods

·Ability to work in a humid and/or dusty environment

·Able to lift and carry up to 25 lbs. or more with 2-person assistance

Goodwill Industries of South Texas Inc. is an EO employer - M/F/Vets/Disabled and other protected categories.