2 Director - Loss Prevention and Risk Management FT Jobs in San Antonio, TX
Goodwill Industries of San Antonio is Hiring a Director - Loss Prevention and Risk Management FT Near San Antonio, TX
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Join our Team!
Work for GOOD at Goodwill
- Do you want to make a difference in your community while earning a paycheck?
- Would you like to help your community and environment every day that you come to work?
- Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today at WorkforGoodSA.org.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify areas of risk and non-compliance to the business and make recommendations to neutralize or mitigate them to senior management. Ensure risks are considered in general business changes and expansions.Design and implement programs, policies (including investigation and prosecution), and procedures to address safety, security, retail losses, and other business risks. Develops programs for safeguarding associates, customers, and other company assets; develops strategies to reduce exposure to losses.
- Adhere to, and ensure adherence to, all Loss Prevention and inventory control and compliance, risk management, and ethics policies and procedures. Safeguard donations and all Goodwill property and resources; secure from harm, theft, accidental loss, or disposal. Promptly investigate or participate in investigations for all reported incidents. Initiates, conducts and manages internal investigations involving theft, fraud, etc.
- Utilize Loss Prevention Audit Tools to analyze financial reports and inventory systems data to ensure operational integrity, identify exception trends, minimize exposure and identify training, development and loss prevention opportunities within the branch, hub and region.
- Maintain logs, certifications and documents required by law and Standard Operating Procedures to: Monitor Physical Security, Security Systems, Cash, POS, Inventory Controls, Theft and Fraud; Conduct Internal Investigations (Surveillance, Test Shops, POS Reporting, Tips Reward Program, Train Management); Manage Incident Notification Procedures
- Use appropriate tools to conduct effective investigations and thwart opportunities for loss:
Tools CCTV/Surveillance/Integrity Shops
POS Exception Reporting/Data Mining
Access and Inventory Controls
Tip Rewards
Measuring Compliance to Policies Begin Internal Audit Strategy
Metrics (POS, Productivity, Donations, Inventory, Sales, Flags, Etc.)
Utilize Crime Index and Industry Statistics
Physical Security Program/Policies
Continue to Assess Security Systems Partner with IT - Intrusion alarms/CCTV/Access Control, Network Integration.
6. Maintain a collaborative relationship with Operations and Human Resources to uphold company policies
7. Execute periodic site visits to perform internal and external threat assessments, training, and investigations.
8. Maintain professional liaison with all local law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions; Represent the company in court proceedings in a professional manner.
9. Manage Risk Management staff. Oversee daily activities related to safety, security, loss prevention, OSHA reporting, and tracks compliance with various risk programs.
10. Monitor the effectiveness of General Liability and Workers Compensation insurance coverage to identify gaps in coverage and determine the cost in comparison to the received benefit of proposed solutions. Work with external and internal loss consultants to monitor risk, formulate programs to reduce risk, schedule and track audits, and oversees the implementation of the plans. Track costs, benchmark results, and coordinate efforts with insurance companies and insurance broker to ensure coverage is appropriate and costs are controlled. Manage the treatment and resolution of claims.
11. Partner with legal resources to strategize responses to claims in litigation. Coordinate availability of workforce members for deposition and gathers information to respond to interrogations. Identify improvements in equipment, procedures, or training that might prevent similar incidents from occurring in the future.
12. Create, conduct, and/or coordinate Risk Management training and awareness programs to positively impact the company's profitability goals and objectives.
13. Monitor and track compliance with various government risk programs, such as CPSC (Consumer Product Safety Commission), DOT (Department of Transportation) etc., and develop ways to eliminate gaps between the required standards and Goodwill’s performance or procedures.
14. Identify opportunities for risk management improvements by researching trends (internal and external), loss runs, best practices, seminars and conferences, discussions with internal management and workforce members, and site visits. Research remedies, make recommendations, and develop appropriate remedies to improve results.
15. Track Ethics Hotline phone calls and Internet submissions and distributes to appropriate personnel. Track resolutions and provides reports to Executive Team.
16. Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals for assigned work units are completed on time and in a quality manner. Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, disciplinary actions, or terminations in accordance with the organization’s policies and applicable laws.
17. Develop and maintain personal and team training development by ensuring participation in required training opportunities; Monitor and address performance issues on a timely basis.
18. Promptly investigate or participate in investigations for all reported incidents. Maintain harmonious working relations between team members. Ensure team member complaints are promptly addressed, and follow through to resolution.
19. Responsible for providing excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
20. To accommodate business needs and management objectives other duties may be assigned by management.
REQUIREMENTS
- Bachelor’s Degree in Risk Management, Business, Finance, Criminal Justice or related field and completion of professional development investigative courses such as Wicklander/Zulawski, Reid, SCAN; Loss Prevention Certification (LPC) preferred
- Master’s Degree in Risk Management, Business, Finance, Criminal Justice or related field preferred.
- 5 7 years’ progressive experience in risk management within retail, distribution, educational, or service environments, with an emphasis on controlling and reducing exposures and expenses through proactive risk management strategies. Requires high level of computer literacy, including expertise in Excel, Outlook and Word; experience desired.
- Requires strong ability to utilize financial reports and data analysis to identify and resolve internal losses; experience using Loss Prevention/Operational Audits to verify compliance with current policies preferred; experience using CCTV investigative techniques desired.
- Demonstrates the ability to communicate effectively, motivate others, and act as a change agent.
- Demonstrates strong team management, delegation, issue resolution, and coaching and training skills.
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
- Or equivalent combination of education and experience.
- Project management
- Financial statement analysis
- Must be able to meet the physical requirements of the position.
please visit www.goodwillsa.org OR www.WorkForGoodSA.org
Equal Opportunity Employer/Veterans/Disabled
Job Summary
Full Time
Retail
$131k-169k (estimate)
03/15/2024
05/14/2024
goodwillsa.org
SAN ANTONIO, TX
1,000 - 3,000
1945
Private
$5M - $10M
Retail
Related Companies
About Goodwill Industries of San Antonio
Goodwill owns and operates a chain of retail stores, donation stations and good careers centers.
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