NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position.

PURPOSE OF POSITION:

To effectively manage retail store staff and operations to achieve store revenue and expense goals. Primary areas of responsibility include: staff management and training, sales, production, merchandising, signage, accounting-related operations, and customer service. Position is also responsible for working collaboratively with other operational areas to ensure maximum productivity.

DUTIES AND RESPONSIBILITIES:

Manages store staff and operations effectively to achieve financial goals: Plans, organizes, and prioritizes store operational requirements and acts as a primary resource for resolving problems. Hires and trains store staff, delegates work assignments, assesses performance, and provides feedback, coaching and counseling as appropriate to ensure a high level of productivity. Defines staff developmental needs and administers disciplinary action as required, up to and including termination. Meets or exceeds revenue and expense goals as contained in approved budget. Maintains established customer/donor service standards. Resolves customer/donor complaints as required. Plans and implements merchandising strategies including floor layouts and displays, signage and window displays that adhere to visual directives. Oversees the off-loading of materials in trailers and the loading of materials returning to the Distribution Center. Follows established color rotation/markdown schedule. Returns all unsold or damaged goods to Marketplace according to schedule, adheres to pricing guidelines, and monitors product for correct pricing on sales floor. Utilizes Loomis Smart Safe according to retail policy. Maintains records of store sales, receipts, and deposits utilizing proper internal audit safeguard procedures. Prepares employee and Program Participant work schedules, approves accurate timekeeping, processes and maintains other employee and program participant records. Maintains volunteer records and database. Maintains store premises, grounds, and parking lot in a safe, neat, and orderly condition. Orders supplies or requests services as needed related to facility maintenance and operations. Drives on company business as required. Performs other job related duties as required.

MINIMUM JOB REQUIREMENTS:

High School diploma. Some college preferred in business or related field. Three years retail sales experience and two years supervisory experience preferred. Excellent interpersonal and communications skills. Ability to work flexible shifts including weekends and evenings. Must be flexible as to work location; may work at other Orange County store locations based on business needs. Must have quick and reliable transportation to drive on company business. Valid California driver’s license, liability insurance, and a DMV record acceptable to Goodwill’s insurance company if driving on company time.