Job Title: Instructor

Reports To: Career Resources Manager 

Status: Non-Exempt/Full-Time (days first); or Non-Exempt/Part-time (evenings)

Department: Career Resources 

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. 

We achieve our mission through implementing Goodwill’s core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living.

Summary:

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

This position is responsible for providing computer skills training and support functions related to computer applications and computer hardware. Responsibilities include, but are not limited to, classroom instruction and training in computer skills, developing curriculum to address participant and program needs, and continued enhancement and review of existing technology classes.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Works with the Career Resources Manager to develop classes in response to demonstrated needs.
• Conduct research to determine appropriate and affordable instructional materials for various student populations. 
• Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise.
• Initiate array of tasks associated with the operation of the computer skills training program.
• Manage and prioritize multiple projects.
• Conduct classes by prioritizing participants needs, (Rescheduling or canceling classes only when absolutely necessary, tailoring instructions to the level of the student, working with other departmental staff, etc.)
• Monitor supply of instructional materials and maintain an adequate inventory of supplies. Request supplies as needed.
• Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications.
• Provide excellent customer service to both external and internal customers.
• Must have patience and work with enthusiasm.
• Effectively market Computer Skills training services.
• Teach individuals at all levels of experience from beginning to advanced computer skills.
• Design and implement performance-based handouts/materials.
• Demonstrate professional conduct and good work habits.
• Enter participant attendance into the database, and update records as needed.
• Report recommendations to other team members and obtain feedback.
• Establish professional relationships with participants and their supports to ensure continuous progress.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”
• Attend job fairs and community events as needed. 
• Perform other related duties as assigned.

Supervisory Responsibilities: None

Education and/or Experience: 

• Two years of college with the demonstrated technical expertise with PCs and software. 
• Experience in classroom instruction or experience in training groups of people preferred.
• Must have experience with Windows operating system.
• Must be highly proficient in Microsoft Office and able to pass NorthStar Assessment
• Must keep up with current computer advancements, uses and changes with the intent of training others. 

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have exemplary personal communication skills.
• Must have excellent time management skills.
• Ability to prioritize and stay on task.
• Must be able to use word-processing, spreadsheets, databases, calendar, web browser, and electronic mail to enter, retrieve, manipulate, and modify data; create documents, organize electronic files, and provide reports.
• Must be able to professionally conduct formal class instruction (virtual and in-person) for both internal customers and external participants.
• Must be able to provide guidance, assistance, and feedback to participants in a group or individual setting.
• Ability to interpret and explain a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have a strong interpersonal, collaborative, and problem-solving skills. 
• Must be highly organized, self-motivated, and detail-oriented 
• Ability to work independently, with others, and as part of a team.
• Must have valid Texas driver’s license, proof of liability, and good driving record to obtain auto insurance coverage
• Ability to travel and drive inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle. 

Work Environment:

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

There are no unusual environment characteristics associated with performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Limited: General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)
• Exposed to moderate noise levels in a typical office environment
• Speaking on the telephone or computer (via Zoom, Teams, Etc.) with coworkers, participants, and referring counselors. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this position, the employee must be mobile and willing to drive to conduct training classes and other events as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light office work, such as typing, speaking on the phone, and using a computer to enter data.
• Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Be able to occasionally lift up to 20 pounds
• Be able to travel as needed.
• Regular attendance is a necessary and essential job function.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.