Job Summary:

This position reports to the Officer of Donated Goods & Retail within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position travels to various locations to fill staffing gaps in oversight of retail store activities through the direct supervision of Sales Associates, Utility Workers, and Team Leads. The Floating Assistant Manager is responsible for assigned store operations in conjunction with or during the absence of the Store Manager. Primary focus should be the smooth flow of donated goods from collection to sales including but not limited to receiving, production, security, safety, loss prevention, inventory control, merchandising and sales transactions. Must be flexible and adaptable so that he/she can quickly acclimate to any assigned work location. Provides vision, leadership, direction, and supervision of staff.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

• Direct short-term supervision of Sales Associates, Utility Workers, and Team Leads.
• Delegates assignments to staff under the direction of the Store Manager, or Director of Retail Sales. Directs, coaches and guides them in their work in order to help them meet store goals.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Makes recommendations regarding corrective action when necessary. Issues as assigned.
• Helps assigned store maintain the quality and quantity of merchandise and that production output is adequate to meet sales goals. Ensures the highest level of customer service to reduce customer complaints and problems.
• Handles cash register processes, money handling, paperwork, and deposits.
• Provides tools, resources, and guidance to team to ensure store runs smoothly and efficiently.
• Maintains top-flight condition and appearance of retail store focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc to Store Manager, or Director of Retail Sales.
• Contributes to and supports Store Manager’s vision for store in execution of merchandising, store presentation, inventory, and customer service relations.
• Ensures that all retail documentation including daily/weekly sales and production statistical data is completed in an accurate and timely manner.
• Assists in reviewing applications for vacant positions, conducting interviews, and making hiring decisions.
• Positively represents agency to internal and external audiences.
• Reviews and analyzes the practices of the assigned store in order to establish performance standards, detect trends, and determine proper course of action.
• Is available during nontraditional hours including some weekend and evening periods.
• Travels throughout geographic territory to fill staffing and management gaps.
• Serves as an emergency contact for agency locations in need of support outside regular business hours.
• Ensures good customer service, quality merchandise, competitive prices, and a donating/shopping experience that meets agency expectations. Maintains systems to measure these activities on a regular basis.
• Covers all areas in Store Manager’s absence either short or long term.
• Completes all duties of the job and all work requirements.

Qualifications:

• High School Diploma or Equivalent. Minimum of 1 year military service or related full-time employment. Supervisory experience preferred.
• Effective written and verbal communication skills.
• Willingness to travel to a variety of locations and adapt quickly.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm.
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license and automobile insurance.
• Ability to use good judgment, discretion, and initiative.

Job Type: Full-time

Pay: $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Retail management: 1 year (Preferred)
• supervisory: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Waterloo, IA: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road