BASIC FUNCTION:

Responsible for working with end users to analyze, diagnose and support Goodwill Industries of Middle Georgia’s & the CSRA’s computer systems including desktop/laptop support, network wiring, printers, other peripherals, software, and networks.

PRINCIPLE ACCOUNTABILITIES:

• Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications.
• Test, maintain, and monitor computer programs and systems, including the installation of computer systems and programs.
• Provides telephone, E-mail, and in-person support.
• Maintain, upgrade, and diagnose existing PC/network inventory.
• Ensure the security of computer systems and protect sensitive and proprietary business information.
• Effectively troubleshoot and resolve LAN/WAN /Wi-Fi and Point of Sale Systems to minimize downtime.
• Provide general computer support with professional collaboration with the end-user:
• Create users in Office 365, Exchange, and other software.
• Update anti-virus programs and anti-virus strings on all computers.
• Provide input and feedback to the IT Manager on ongoing network, and end-user training, and other IT projects.
• Ability to manage daily IT workflow.
• Be transparent and work towards solutions with the end user.
• Flexibility to perform after-hours support, when needed, to include on-call rotation.

EDUCATION/EXPERIENCE:

Associate's degree in a related discipline and/or professional certification in a related field preferred. At least five years in a technical operational role which would include 2 years of Office 365 experience.

SKILLS NEEDED:

• Demonstrated skill and success in prior positions of similar levels of responsibility.
• Extensive knowledge of PC support with varied OS (Windows 10/Windows 11/MACs), hardware, and software.
• Ability to troubleshoot and repair laptops and desktops.
• Strong written, verbal, listening, and team collaboration skill sets.
• Familiar and competent in Microsoft 365.
• Ability to troubleshoot hardware, software, and network problems related to desktop computers, local printers, scanners, teleconference systems, and peripherals (Android/iOS)
• Ability to troubleshoot Microsoft products including, but not limited to MS Windows and Office; including all aspects of Windows security and Microsoft desktop products.
• On-the-job experience with hardware and software configuration management is preferred.
• Outstanding communication and interpersonal skills.

TRAVEL:

Approximately 40% travel to provide support to various local locations.

Must have reliable transportation to perform assigned duties.

WORKING CONDITIONS:

Works in an office environment, travel to sites, may work in confined spaces, and will work with static-sensitive equipment.

PHYSICAL AND OTHER REQUIREMENTS:

• Requires good physical agility and strength.
• Must be able to lift 50 lbs.
• Must be able to work under stressful conditions.
• Must be able to climb ladders and be able to work in confined spaces.

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Application Question(s):

• Do you have the following license or certification: Microsoft 365 Certifications?

Experience:

• Microsoft Office: 2 years (Required)
• Help desk: 2 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Augusta, GA (Required)

Work Location: In person