Essential Duties and Responsibilities
* Delivers ACE (Amazing Customer Experience) to all internal and external customers.
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations.
* Sorts, tags, and stocks softline donations for sale according to established expectations.
* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
* Accurately records donations, production of merchandise and specified tasks.
* Meets established production goals corresponding to role in retail location.
* Maintains clean work environment.
* Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
* Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Maintains safety standards in the store and reports any exceptions to store management.
* Performs other job-related duties as assigned by a member of store management.

Qualifications
Must be able to:
* Understand English; comprehend instructions provided in verbal and written form.
* Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
* Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
* Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
* Thrive in a dynamic, fast-moving environment.
* Work effectively in a team-based environment; Interact professionally with customers and a highly diverse employee base on a regular and routine basis.
* Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Must have:
* Basic computer skills including use of various retail related systems, understanding of basic programs
(Microsoft Word), etc.
* Excellent customer service skills.
* Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.

Education and Experience
Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience working in a retail environment preferred.

Physical Demands
While performing the essential duties and responsibilities of this job, the employee is:
* Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance and peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.
* Regularly required to lift and/or move up to 50 pounds and occasionally lift and/or move over50 pounds.
* Rarely required to sit.