Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:
Under the leadership of the Store Manager and DGR Leadership, the Retail Operations Specialist Apprentice (ROSA) train and develop managerial skills. To learn how to ensure efficient and cost-effective operations through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:
• Attend and complete all required and other assigned training.
• Develop the skills to manage the opening/closing of the store and the day-to-day operations.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Learn to communicate company goals accurately and effectively.
• Performs other duties as assigned by Management.

Additional Responsibilities:
• Demonstrate professionalism and presents a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.

• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, keep work areas neat and clean.
• Adheres to local, state and federal laws and regulations.

Minimum Qualifications:
• Bachelor’s Degree or equivalent years of experience preferred.
• Management experience is preferred.
• Good computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Physical Requirements/Work Environment:
The ability to continuously stand/walk for the duration of the shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

I understand this job description, and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.
I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.

Team Member: ________________________________________________ Date: _______________
Manager: ______________________________________________________ Date: ______________