Job Title: Retail Store Worker
Location: Hilo
Schedule: Full Time Position – Must be flexible to work weekends and Holidays as neededCompensation: $14.00/hour plus competitive benefits package for full time employees
 
Summary: As a Retail Store Worker, you would be responsible for processing sales transactions and providing customer service. You will also help to inspect/sort donations and use assigned standards to determine outcome of merchandise. You may also assist customers with redemption of recyclables and/or acceptance of donations. We are looking for someone who has exceptional customer service, great communication, and can work with minimal supervision.
 
Essential Duties: 

• Operate the cash register system in completing sales transactions according to all policies / procedures for cashiering. Record sales, receive payments, and verify credit / check approvals thru established procedures. 
• Follow all cash handling procedures as established by company guidelines including register ring up, locking register draws, and opening / closing procedures. 
• Greet, welcome and assist all customers with their shopping needs and inquiries. Inform customers about store promotions, color rotation, etc. Be attentive to customer needs at all times. 
• Be attentive and alert for potential shoplifters or vandals among the shoppers in the store. Alert store management of any incident or potential situations. 
• Straighten, stock, organize and pull "color" rotation as instructed, and other related activities associated with replenishment of merchandise. 
• Meet / exceed established guidelines for standards of productivity for replenishment of inventory to the sales floor. This specifically includes productivity rate for textiles, wares and miscellaneous merchandise. Store management will provide productivity standards and goals. 
• Greets donors in a friendly, courteous and efficient manner. Helps donor identify acceptable and unacceptable donation items – able to explain in a professional manner why an item is not acceptable. Assists with the unloading of donations, provides a donor receipt and thanks the donor for supporting Goodwill. Organizes and consolidates donated goods into bags and boxes to facilitate pickups. 
• Assists in donation tracking and record keeping including maintaining an accurate daily count of donors and donations. Submits data on a timely basis. 
• Serves as a company ambassador and is able to explain the Goodwill mission in the community. 

Minimum Qualifications: 

• High School Diploma or General Education Degree (G.E.D.); or related experience and/or training; or equivalent combination of education and experience 
• Must be able to frequently lift up to 50 lbs. and maneuver wheeled containers weighing up to 300 lbs. 
• Must be available to work weekends and holidays 
• Individual must have a positive attitude and enjoy working with people 
• All applicants must currently reside in the state of Hawaii and be available for an immediate in-person interview 

Preferred Qualifications: 

• Prior customer service experience and/or training highly desirable. 
• Cashier and computer experience helpful 

 
 At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.
 
Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.