Position Title: Sales Specialist

Department: Retail

Reports To (Title): Store Manager

Position Type: FLSA - Non-Exempt

Supervising Staff: NO

* For a limited time you will receive a $500 signing bonus after 90 successful work days PLUS earn weekly bonuses for meeting your store goals*

(Offer available in select locations)

General Purpose:

The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience.

Essential Functions:

• Meet and exceed customer expectations and drive positive sales growth and Brand experience.
• Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador.

• Confidently give advice to customers based on fashion trends and individual style.
• Greet customers at the point of entry communicating social distancing protocol to be observed while in store.
• Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation.
• Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities.
• Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from raw donation production.
• Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Daily Activities:

Customer Service:

• Verbally great customer and offer assistance within 30 seconds.
• Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes.
• Offer customer a shopping cart or basket while in the store.
• Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor.
• Answer the phone in a professional manner.

Sales Floor Replenishing (Pushing and Placing):

a. Push racks, carts and totes of product to the sales floor and place product onto fixtures.

If stationed on the register:

• Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission.
• Thank each customer for their purchase, hand them the receipt, invite them back to the store
• Keep register area clean and free of clutter.

If stationed at point of entry as the Social Distancing greeter:

• Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested.
• Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager.
• Informs the customer that masks are required to be worn at all times while in store.
• When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer.

Activities are subject to change to meet business needs with management approval.

Qualifications:

The following qualifications are required:

• Minimum 1 year experience in retail sales or customer service required.
• High School Diploma, equivalent or combination of education and relevant experience required.

Skills Required:

• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong interpersonal and communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.

Special Working Conditions: Describe unusual working conditions or environmental factors.

In addition to the functions described above, this role may include other responsibilities and
duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements.

Note:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORKING ENVIRONMENT:

• Material and equipment used: Computers, faxes, copiers, phones.
• Travel requirements: minimal
• Hazardous exposure category: Place an “X” in the appropriate category for the role:

I. ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate
protective measures are required for every employee engaged in Category I tasks.

II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual
work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice.

III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be
hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.

PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate
level for the role.

1. _____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible
amount of force frequently to lift, carry, push, pull or otherwise move
objects, including the human body. Sedentary work involves sitting most of the
time, but may involve walking or standing for brief periods of time. Roles are
sedentary if walking and standing are required only occasionally and all other
sedentary criteria are met.

2. _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of
force frequently, and/or a negligible amount of force constantly to move
objects. Physical demand requirements are in excess of those for sedentary
work.

3. _ X __Medium work-Exerting 20 to 50 pounds of
force occasionally, and/or 10-25 pounds of force frequently, and/or greater
than negligible up to 10 pounds of force constantly to move objects. Physical
demand requirements are in excess of those for light work.

4. __ __Heavy work-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of
force constantly to move objects. Physical demand requirements are in excess of
those for medium work. _____Very heavy work-Exerting
in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of
force frequently, and/or in excess of 20 pounds of force constantly to move
objects. Physical demand requirements are in excess of those for heavy work.