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Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Job Description & Physical Demand Analysis
Position Title: Key Holder Department: Retail
Reports To (Title): Store Manager
Position Type: FLSA - Non-Exempt
Supervising Staff: Yes No
General Purpose: In a few brief sentences summarize the primary duties and responsibilities. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager.
Essential Functions: Describe the duties that define the core responsibilities of the job.
Scope of Responsibility & Positions Supervised: Where applicable describes level of authority, decision making discretion, consequences of actions, supervisory and fiscal responsibility. Provide metrics where possible. Level of supervision received. Overall responsibility of the store and day to day operations as mentioned above. In addition, the Key Holder will support the store leadership team with employee relations issues as designated.
Benchmarks: Describe the minimum benchmarks. The following benchmarks must be meet as follows:
Customer Service:
If stationed on the register:
• Keep register area clean and free of clutter. • Round Up goal = 43%
If requested to work production, the benchmarks are as follows:
Empty Z rack = 15 min (85 pieces)
Empty grey cart of wares = 15 min (35 pieces)
Empty grey cart of shoes = 15 min (35 pieces)
Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces)
Tagging: 15 min per z rack (4 z racks an hour, 340 pieces)
Wares: 1 hour = 2 grey cart of wares (70 pieces/hr)
Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr)
Textiles: 2 hours = 1 complete rack of textiles
Benchmarks are subject to change to meet business needs with management approval.
Qualifications: Describe the minimum educational and experience requirements/preferences. The following qualifications are required:
Skills Required: Describe the minimum skills required or preferred
Special Working Conditions: Describe unusual working conditions or environmental factors.
Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.
Full Time
Wholesale
$35k-45k (estimate)
02/27/2024
05/07/2024
goodwillny.org
New York, NY
100 - 200
Wholesale
The job skills required for Key Holder include Customer Service, Coaching, Leadership, Presentation, Communicates Effectively, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Key Holder. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Key Holder. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Key Holder, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Key Holder for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Key Holder job description and responsibilities
A Key Holder needs to carry out a number of duties to excel at their job.
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Key holders are administrative personnel who are tasked with opening and closing a store and performing various administrative duties.
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Key holders also assign tasks to employees, assist cashiers with complex transactions, help customers return or replace merchandise, and supervise cleaning sessions.
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Key holders at the Dollar General perform various functions that ensure customers get excellent service.
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The key holder understands the processes of opening and closing the store.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Key Holder jobs
Each job requires different skills like "Visual Standards," "Stock Room," "Sales Transactions," and "UPT," which might show up on a Key Holder resume.
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Communicate as efficiently as possible.
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Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business.
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Entry Level Key Holder no experience required.
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Key Holder jobs with no degree required.
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Step 3: View the best colleges and universities for Key Holder.