Key Holder

The Key Holder provides excellent customer service, maintains a clean, safe and pleasant work environment, and implements the Company’s mission and goals while working in an accurate and efficient manner to reduce waste, improve sales and reduce expenses. The Sales Holder reports to the Store Manager. 

Qualifications

RESPONSIBILITIES 

• Participate in opportunities for continued training and development 
• Model company policies, procedures and guidelines while working on assigned tasks 

• Serve as a training resource to less experienced staff; exemplary in regard to quality of work 
• Understand the requirements of opening and closing the store; ensures safety standards are enforced and maintained 
• Supportthe team environment by actively participating in the effective merchandising of assigned areas 
• Workto improve delivery of customer service in the store; improve processes and practices that will continually enhance the shopping experience 
• Assist in the visual presentation of the store as directed, including window displays, rack signing and sizing and accessorizing 

• Accurately performthe job functions of a retail cashier 
• Perform other related duties as assigned 

Qualifications

QUALIFICATIONS & EXPERIENCE 

• High school diploma or GED, or equivalent work experience 
• 1 year of customer service experience to include at least 6 months of retail experience 

PHYSICAL REQUIREMENTS 

• Able to lift at least 50 lbs.
• Able to stand on hard surfaces for an extended period 

KNOWLEDGE, SKILLS & ABILITIES 

• Read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program 

• Excellent interpersonal skills across a variety of mediums (in person, phone and electronic based) 
• Proficient mathematical skills 
• Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds 
• Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all 
• Follow and promote workplace quality and safety standards and contribute to a culture of safety 

• Receptive to feedback, willing to learn and embrace continuous improvement 
• Strive for high customer satisfaction, going out of the way to be helpful and pleasant
• Basic knowledge of salvage, recyclable, salableand store returns 
• Ability to identify different categories of donated goods 
• Available to work evening and weekend shifts