To provide case management and coordinated services to trainees enrolled in employment and training programs.

POSITION REQUIREMENTS

EDUCATION:

Bachelor’s degree required in Human Services, Social Work, Psychology, Sociology, or Rehabilitation Counseling or in a related human services field. May be required to obtain Career Development Facilitator certification.

EXPERIENCE:

Experience working with state and local human service agencies and nonprofit organizations serving persons with complex, multiple barriers or needs and coordination of services among multiple entities for personal and workforce development.

KNOWLEDGE/ABILITIES:

Knowledge of case management principles, special populations, regulations and legal issues, vocational counseling and service options and supports. Documented skill in areas of written and verbal communication, group dynamics, service plan development and implementation, advocacy, human relations and time management. Capability to motivate others toward achieving measurable goals. Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate. Ability to effectively address negative behavioral situations or challenges; resolve conflict with diverse populations and situations.

PHYSICAL DEMANDS:

Able to stand or sit periodically for the required work schedule.

MENTAL DEMANDS:

Required to remain objective and to respond appropriately to customers. Must be able to complete and prioritize multiple assignments. Effective decision making and problem solving skills, ability to meet individual performance goals and deadlines, conceptual thinking and analytical skill required. Adherence to Federal, State and local policies and procedures.

MACHINES/EQUIPMENT:

Must be proficient with Microsoft Word, Excel, PowerPoint, Outlook and web-based programs. Proficiency with utilizing the Internet. Ability to use and operate a calculator, copier, scanner, fax, printing equipment, multi-line phone systems and other office machines.

WORKING CONDITIONS:

Interactive office position with staff, trainee, and community partners.