Summary: This position is responsible for the overall operation and management of a retail store, actively engaged in selling donated and new merchandise to derive a net profit by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Educate customers and the community about the mission and vision of the organization.

Demonstrate our core values through actions and words.

Meet store production requirements and standards on a daily basis.

Utilize Kaizen to create a steady production flow of donations to the sales floor and to keep production/ dock areas clear of donation build up.

Promote a safe working/ shopping environment by following and holding employees accountable for all safety policy and procedures.

Serve on the safety committee.

Enforce security and loss prevention procedures, including ensuring sales transactions are processed and reported accurately, all monies are collected, counted and deposited.

Create a positive, courteous, and efficient experience for our shoppers and donors.

Ensure achievement of monthly and yearly sales goal, meeting the assigned expense to revenue percentage assigned to store.

Maintain merchandising guidelines for both new and donated goods.

Supervisory Responsibilities 

This position directly manages 2-5 subordinate store management staff. It also directly supervises 8 non-management employees. The position also has a role in the training and development of those staff, with additional responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.