Description

Job Objective:

To provide exceptional customer service while speedily receiving, pricing and sorting donations and to generally aid in the smooth operation of a fast-paced Donation Center. Position reports to Donation Center Manager, Transportation Manager and or District Manager who evaluates performance annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Attend the Donation Drive Thru:
  • To represent Goodwill by always offering the highest level of customer service at all times.
  • Answer the door promptly as soon as the buzzer rings.
  • Step outside to politely greet the donor before they get out of their vehicle.
  • Unload donations for donors and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.
  • Be polite and prompt.
  • Be able to politely refuse unacceptable items.
  • Keep a tally of Drive-Thru customers.
  • Process donations efficiently by sorting, sizing, hanging as well as accurately pricing and move merchandise directly to staging areas.
  • Maintain Kaizen standards.
  • Answer all telephone calls in a professional manner by at least the third ring.
  • Assist callers if possible and direct all other calls to management.
  • Log truck as requested by management.
  • Empty donation box and process all donations.
  • Prepare incoming stock by sorting, sizing, and hanging, as necessary.
  • Help customers move large items to their vehicle as needed.
  • Follow the dress code at all times and wear designated identification as provided.
• Securities and Safety:
  • Assist in maintaining safety and security of the premises and merchandise.
  • Assist in seeking to control pilferage and prevent burglary.
  • Assist in eliminating fire hazards and unsafe conditions.
  • Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.
  • Maintain a safe working and shopping environment.
• Other duties as assigned by supervisor.

Qualifications

Required Skills/Abilities:

• Must be well groomed and personable.
• Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
• Ability to read, write and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.

Physical Requirements:

• Must have the ability to distinguish between saleable and non-saleable items.
• Ability to move, lift, bend, stoop, and reach for up to 8 hours a day.
• Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.

Equipment Used:

• Cash register
• Telephone
• Calculator
• Office supplies
• Dolly
• Totes
• Z-Racks
• Barrels
• Tagging gun
• Hangers
• Stickers and tags
• Wooden crates
• Ladder
• Pallet jack/stacker
• Flat/dump/poly carts
• Compactor, must be 18 to operate
• Forklift, must be 18 to operate with certification

Environmental Conditions:

• Standard retail environment with significant dust.
• Back-room processing, light industrial area.
• Outside of retail store.