Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Function:

Responsible for all aspects of operating a donated goods retail store.

Essential Duties:

• Ensures World Class donor and customer service.
• Ensures hiring, training, development, supervision, and evaluation of team members within the framework of Goodwill policies and procedures and job descriptions.
• Develops, trains, and supervises Assistant Managers ensuring they are able to perform all of the duties and responsibilities outlined in this position description on a regular or intermittent basis.
• Creates a solid team that will deliver excellent financial results and provides a safe, healthy, and productive work and training environment for all team members.
• Operates the retail store within budgeted expense to revenue ratios and donor value.
• Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store in accordance with Goodwill policies and procedures.
• Schedules and/ or maintains labor and payroll in accordance with Goodwill policies and procedures.
• Responsible for loss prevention and security of the store in accordance with Goodwill policies and procedures.
• Makes sure that cash registers are balanced, bank deposits are prepared and that records of store transactions are maintained daily.
• Ensures the proper rotation of all store merchandise.
• Initiates, completes and submits personnel, new hire and payroll records, accurately, in a timely manner.
• Ensures the cleanliness and image of the store and/or donation stations by making sure that staff adhere to interior and exterior cleanliness standards.
• Minimizes accidents and Workers Compensation claims by making sure that safety and accident reporting standards are followed and preventive measures are taken.
• Plans and organizes store meeting, functions and activities and makes sure that employees are informed regarding agency information, events, services and other updates communicated by the administrative office and/or other agency divisions.
• Works with the mission services staff to collectively develop trainees assigned to the store.
• Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.
• Ensure the following statistical counts are completed and documented in an accurate and timely manner:

• Donor counts n Apparel hang counts
• Rotation counts n Bank deposits

• Cash counts

• Completes and analyzes statistical information.
• Works with the CCO and HRT Safety Manager to maintain compliance with Commission on Accreditation of Rehabilitation Facility standards.
• Keeps abreast of product knowledge, industry trends, and competitive pricing through comparative shopping and/or research.
• Performs assigned duties within the framework of our Mission, Vision, Core Values and Guiding Principles.
• Attends internal and external training as assigned by Director or VP.
• May be asked to participate in activities and events that promote and/or generate revenue for the agency.
• Performs other duties as assigned by Director or VP.
• Acts as a positive role model for employees in all aspects of professional performance.
• Regular attendance is required as outlined in Goodwill's attendance policy.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must have good computer skills (Word, Excel and Outlook required) and the ability to use electronic reporting and/or data management systems.
• Must have the ability to use basic office equipment.
• Must be able to take initiative and work well with little supervision.
• Must possess excellent organizational and communication skills.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.
• Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
• Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Must have a valid drivers license for at least 3 years, access to a personal vehicle with liability automobile insurance and be insurable through the agencys insurance carrier in order to drive an agency vehicle.
• Must pass a drug screen, including random drug testing as required by the Drug Free Workplace policy.
• Must be at least 21 years of age.

Experience and Education Requirements:

• Experience in business (retail/manufacturing/production/logistics) setting preferred
• High School Diploma or GED required. Associates Degree in business or Bachelors degree preferred.

• Minimum of two years of management/supervisory experience required.
• Strong leadership, interpersonal, verbal and written communication skills.
• Experience training individuals with disabilities and low socio-economic team members.

Physical Requirements:

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.
• Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods; regular travel throughout the Gulf Coast area.

Critical Performance Factors:

• Donor Value
• Budgeted Sales vs. Actual Sales
• Budgeted Profit vs. Actual Profit
• Sales per Labor Hour
• Transaction Value
• Customer Service
• Retention
• Safety/Accident Prevention
• Image

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision
• 401(k) retirement savings plan employer matching
• Employer paid Long-term Disability and Life/AD&D Insurance
• Supplemental Insurances available

Equal Opportunity Employer/Veterans/Disabled