Summary of Position

The Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience.

Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.

Role and Responsibilities

• Provides professional, friendly, and courteous service to all customers inside the store, outside of the store, and over the phone.
• Effectively processes sales transactions at the POS.
• Works a flexible schedule set by the supervisor in support of the store opening, production, and closing operations including work on weekends and holidays.
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly.
• Maintains dressing room standards.
• Maintains sales floor presentation, communicating to management need for additional or removal of product.
• Maintains an orderly and clean register area.
• Execute store security procedures.
• Communicate store messages utilizing the paging system.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).
• Assists donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
• Communicates our mission and vision effectively to our donors and customers when asking for monetary donations at the POS.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• Ability to work a flexible schedule in support of the store opening, production and closing operations.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• Ability to work in a non-climate-controlled environment.
• Ability to sit, stand, walk, bend, stoop, kneel and twist for 8 hours.
• Ability to lift 35 pounds frequently.
• While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

Salary Range : $13.25.0000 To $14.0000 Hourly

Last updated : 2024-04-08