Description

JOB SUMMARY

Perform related duties supporting the operation of retail store locations. Serve donors and customers in a variety of ways ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.

ESSENTIAL DUTIES

Greet donors and customers when they enter the store location and/or attached donation site. Offer assistance and suggestions to customers in making product selections.

Become trained in cash handling and using the store cash register system. Utilize training to complete customer transactions accurately while following all related procedures.

Assist with store opening/closing procedures.

Merchandise inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns, as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer to the central processing plant.

Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.

SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties as required/assigned.

Store Associates may need to perform related duties not listed on this job description.

Qualifications

JOB SPECIFICATIONS

EDUCATION REQUIRED: High school diploma or equivalent preferred

LICENSE/CERTIFICATION REQUIRED: None.

EXPERIENCE REQUIRED: None; previous sales experience preferred.

KNOWLEDGE REQUIRED: Basic math ability. Familiarity with Goodwill Central Coast’s mission and general Company and retail policies (this may be learned on-the-job). Familiarity with electronic cash registers (this may be learned on-the-job)

EQUIPMENT USED: Material Handling Equipment such as carts, (hand trucks) dolly, and racks. Typical retail store equipment. Cash Register/Computer based system and other related automated tools. Cash Counting equipment.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to communicate in basic oral and written English. Ability to communicate in basic Spanish desirable.

Ability to maintain self-control, deal effectively with public and work in cooperation with co- workers.

Ability to tactfully explain decisions and present information clearly as it pertains to store policies.

Ability to learn cash register operation, related store operations paperwork, and assisting in performing opening/closing procedures.

Ability to understand and accept directions and follow procedures.

Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.

Ability to move hands and fingers quickly to operate cash register.

Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.

Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job involves limited emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands.

JOB SETTING

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.

PHYSICAL DEMANDS

The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

SUPPLEMENTAL PHYSICAL REQUIREMENTS

Standing--------------------- Consistently, 71-100% of the time

Walking---------------------- Consistently, 71-100% of the time

Sitting------------------------ Rarely, 0- 10% of the time

Bending---------------------- Regularly, 31-70% of the time

Pushing/pulling------------- Regularly, 31-70% of the time

Twisting---------------------- None

Climbing--------------------- Occasionally, 11- 30% of the time

Squatting/kneeling-------- Occasionally, 11- 30% of the time

Lifting/carrying------------- Regularly, 31-70% of the time

Longest distance carried: 50 feet Heaviest item carried: 25 lbs

Hand/Shoulder/Foot:

Simple grasping--- Consistently, 71-100% of the time Power grasping------- Consistently, 71-100% of the time Fine Manipulation---Regularly, 31- 70% of the time

Reaching at or above shoulder level----- Regularly, 31-70% of the time

Reaching at or below shoulder level----- Consistently, 71-100% of the time Operate foot controls or repetitive foot movement --None (other than walking)

JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.