Description

JOB SUMMARY

Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.

ESSENTIAL DUTIES

Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.

Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.

Greet store customers; offer assistance and suggestions to customers in making product selections.

Ring up sales on cash register, following cash handling procedures.

Perform defined store opening/closing procedures.

Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns, as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer.

Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.

SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties as required/assigned.

Lead Sales Associates may need to perform related duties not listed on this job description.

Qualifications

JOB SPECIFICATIONS

EDUCATION REQUIRED:High school diploma or equivalent preferred.

LICENSE/CERTIFICATION REQ’D: May require a valid California class C driver license, depending on specific position.

EXPERIENCE REQUIRED: Six month previous sales associate experience or equivalent.

KNOWLEDGE REQUIRED: Basic math ability. Familiarity with electronic cash registers. Familiarity with Goodwill Central Coast’s mission and general Company and retail policies (this may be learned on-the-job).

EQUIPMENT USED: Typical retail store equipment; typical office equipment.

SKILLS/APTITUDES/TEMPERAMENTS:

Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.

Ability to maintain self-control, deal effectively with public and work in cooperation with co-workers.

Ability to tactfully explain decisions and present information clearly.

Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.

Ability to understand and accept directions and follow procedures.

Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.

Ability to move hands and fingers quickly to operate cash register.

Ability to perform both repetitive and varied duties without loss of composure or efficiency.

Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coast policy.

Depending on the specific position, may require ability to drive a vehicle in the transaction of Company business. This requires a good driving record, and may require proof of personal vehicle liability insurance.

Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT:

The job involves limited emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands.

JOB SETTING

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.

PHYSICAL DEMANDS

The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

SUPPLEMENTAL PHYSICAL REQUIREMENTS

Standing--------------------- Consistently, 71-100% of the time

Walking---------------------- Consistently, 71-100% of the time

Sitting------------------------ Rarely, 0-10% of the time

Bending---------------------- Regularly, 31-70% of the time

Pushing/pulling------------- Regularly, 31-70% of the time

Twisting--------------------- None

Climbing--------------------- Occasionally, 11-30% of the time

Squatting/kneeling-------- Regularly, 31-70% of the time

Lifting/carrying------------- Regularly, 31-70% of the time (0-25 lbs.)

Longest distance carried: 50 feet.

Heaviest item carried: 25 lbs.

Reaching at or above shoulder level------ Regularly, 31-70% of the time

Reaching at or below shoulder level------ Regularly, 31-70% of the time

Hand/finger dexterity-------------------------- Consistently, 71-100% of the time

Talking/hearing/seeing----------------------- Normal or corrected abilities sufficient to perform tasks.

JOB MODIFICATION

The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.