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GoNorth Travel, LLC is a family-owned Tourism company with a large RV and SUV rental fleet with branches in Anchorage, Fairbanks, Seattle and Whitehorse. We are looking for a Reservation Specialist for our Anchorage location. Ability to speak/read/write fluently in German a plus!
Responsibilities include:
- Answer inquiries on the phone, by email and live chat;
- Prepare and send out quotes to direct clients as well as to Tour Operators;
- Confirm reservations
- Obtain payment for reservations over the phone or online
- Answer all booking related questions, including questions concerning insurance;
- Review and update information in in-house reservations database
- Review and update Availability daily
- And other related duties as assigned.
During the busy summer season, the following responsibilities are included as well:
- Complete quality check before handing out vehicles
- Welcoming guests to GoNorth and collecting guests’ arrival and departure information
- Explain and hand out vehicles to customers
- Explain rental agreement to customers
- Evaluate returned vehicles
- Notify the RV Technicians if damage has occurred, and repair or maintenance is required for the unit
- Assisting the Prep Department with cleaning vehicles when required
- Enter all relevant information into in-house database and other duties as assigned.
Minimum Qualifications:
- High School Diploma
- Excellent English language skills (reading, writing, speaking); German language skills a plus
- Strong computer skills (proficient in MS Office applications)
- Ability to work independently and with highest accuracy within required time frame
- Ability to multi-task
- Good team player
- Clean and valid Driver's License
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$62k-78k (estimate)
03/28/2023
05/31/2024
The following is the career advancement route for Reservation Specialist positions, which can be used as a reference in future career path planning. As a Reservation Specialist, it can be promoted into senior positions as a Travel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Specialist. You can explore the career advancement for a Reservation Specialist below and select your interested title to get hiring information.