Gong Cha West Hartford is looking for an experienced manager to join and lead our established team! We are looking for a someone to jump into a management role, working 35-40 hours a week with flexible scheduling. Here at Gong Cha West Hartford, we strive to create a hardworking, committed, and most importantly, fun work environment. It’ll be your role to lead our team on the day-to-day basis, create scheduling, order stock and conduct inventory, and continue to create a welcoming and customer-oriented environment for our guests.

Gong Cha is the leading boba tea establishment in the world! When you join our team, you‘ll be joining a world-class business. You‘ll have flexible scheduling options, an employee discount (along with 2 free drinks a day!), $24 an hour including credit card and cash tips ($20 base pay), and a week of paid vacation time.

Management and customer service experience required. Servsafe certification required.

Responsibilities:
- Oversee daily operations of the café, including food preparation, customer service, and staff management
- Ensure compliance with health and safety regulations and maintain cleanliness standards
- Develop and implement strategies to increase sales and customer satisfaction
- Train and supervise café staff, including scheduling shifts and providing ongoing training and development
- Manage inventory, order supplies, and monitor food costs to maximize profitability
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Collaborate with the management team to develop menus, promotions, and special events

Skills:
- Strong knowledge of food handling and safety regulations
- Experience with point-of-sale (POS) systems for order processing and cash handling
- Proven ability to effectively supervise and lead a team in a fast-paced environment
- Knowledge of the food industry trends and best practices
- Excellent leadership, communication, and interpersonal skills
- Familiarity with tea preparation techniques is desirable
- Previous experience as an assistant manager or in restaurant management is preferred

We offer competitive pay based on experience and qualifications. This is a full-time position with opportunities for career growth within our organization. If you are passionate about the food service industry and have strong leadership skills, we would love to hear from you. Please submit your resume highlighting your relevant experience.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Restaurant type:

• Café

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person