Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
General Summary:
Service Delivery Coordinators are responsible for ordering/disconnecting various circuits and services to fulfill customer orders as well as the management of the service delivery process for business related services. Perform these functions through the extensive use of third-party portals, order forms, web mails or any other method determined by the third-party provider. Responsible for coordinating the delivery of these circuits and business services with the customer and all internal departments. Practice great attention to detail in their ordering and communication skills and must be able to coordinate multiple orders at a time successfully.
Essential Job Functions:
Responsible for the accurate and timely processing of orders for circuits, coordinated hot cuts, resale migrations/changes, SIP, Hosted PBX, directory listings, toll-free numbers, account codes and conference calling.
Utilizes various third-party web-based interfaces for order placement, tracking, and communication purposes. Serves as contact between our company and other external carriers/vendors for Service Delivery.
Responsible for the successful coordination and scheduling of premise visits and the installation of services between customer, third-party vendors and internal departments.
Responsible for scheduling and updating the progress of business service orders within billing/service order system and for providing timely and professional notification to customers, Sales, Sales Agents, and other groups as needed.
Monitors the progress of third-party orders, internal orders, and business service orders. Escalates, as required, to appropriate level of management within necessary department(s), to ensure the timely delivery of business services and customer satisfaction.
Coordinates with other departments in a collaborative effort to support the customer.
Safely performs all necessary job functions.
Special projects as assigned.
Performs all other related duties as assigned by management.
Creates and processes all port ins for new and existing customers accurately and timely.
Processes all port outs received from other external carriers.
Responsible for the timely processing of orders requesting to RespOrg toll-free number(s), activate new toll-free number(s), changes to existing or disconnect existing toll-free number(s) with applicable third-party carrier.
Knowledge, Skills, and Abilities:
Must be detail-oriented and highly accurate.
Must be able to handle multiple tasks in a fast-paced environment.
Must have excellent customer service, communication, and organizational skills.
Must have skills in oral/written communications, prioritizing/completing multiple projects, and identifying problems and resolutions.
Must be able to communicate with carriers, vendors, and coworkers in a professional and courteous manner.
Must be able to maintain confidentiality.
Must be able to work with frequent interruptions and occasional active office environment.
Must be able to work both independently and with others.
Must be able to effectively function as a team player.
Must be willing to help in other areas if needed to achieve customer's needs.
Knowledge of company products and services.
Knowledge of company policies and procedures.
Knowledge of how to operate various office equipment such as personal computer, pdf, copier, fax and telephone systems.
Knowledge of general software programs including Microsoft Excel, Word, and Outlook
Education and Experience:
High School diploma or equivalent plus one year office/record keeping experience, preferably in telecommunications field.
$22 - $28 an hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.