POSITION TITLE AND SUMMARY:

Logistics Coordinator/Dispatcher 

Schedule and dispatch workers and service vehicles for the conveyance of passengers while providing exceptional customer service for both internal and external customers

ESSENTIAL FUNCTIONS:

• Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications
• Relay work orders, messages, and information to or from drivers using telephones or two-way radios
• Monitor personnel and vehicle locations and coordinates service and schedules
• Determines types or amounts of vehicles and personnel required according to work orders or specifications
• Responsible for ensuring that all vehicles are returned at the end of a shift
• Keeps customers informed by answering questions
• Updates job knowledge by participating in educational opportunities
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job accomplishments
• Protects the organization's reputation by keeping pricing, promotion, purchase order, and credit limit information confidential
• Performs other duties and responsibilities as required or requested

WORKING CONDITIONS:

• Fast-paced
• Pleasant office environment
• Professional staff
• Exposure to a variety of people and business types

SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:

• Special purpose multi-line telephone systems
• Two-way radios, tablets, and cell phones
• Customer relationship management software
• Livery Coach
• Maps
• Internet Sites
• GPS Tracking
• Microsoft Office
• Microsoft Outlook E-Mail Exchange
• Fax, copy, and scan machine

PROCESSES AND METHODOLOGY USED TO PERFORM THE JOB:

• Must be able to work a rotating schedule and must be able to work at least one weekend a month, and a rotating holidays
• Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Telephone skills
• Strong Computer and Data entry skills
• Excellent written and verbal communication skills
• Ability to multi-task
• Must have excellent interpersonal skills
• Attention to detail and follow-through
• Excellent time management skills
• Excellent customer service skills
• Must have excellent coordination skills
• Ability to work in a team environment
• Knowledge of the transportation industry

PHYSICAL REQUIREMENTS:

• Sitting for long periods of time
• Ability to process information through a computer system
• Ability to communicate professionally with associates and clients
• Ability to read, count, and write accurately and complete all documentation
• Ability to work varied hours and days including weekends and holidays

EDUCATION AND/OR EXPERIENCE

Education

• High School Diploma
• 2 years of college 

Experience

• Some previous dispatching/customer service-related skill, knowledge or experience is preferred