General Summary

Properly store and retrieve luggage as necessary, anticipate guest’s needs and provide effective solutions for a guest or particular situation.

Essential Duties and Responsibilities

• Meet and greet guests.
• Assist guests with luggage, both in and out.
• Handle the storage of luggage.
• Assist with room changes.
• Assit with general deliveries.
• Assist with group luggage, both in and out.
• Deliver exceptional telephone etiquette service.
• Keep master key secure.
• Keep appearance professional.
• Provide local information.
• Performs all duties in a safe and efficient manner.
• Follow all safety procedures of the property and department.
• Perform any other duties as assigned by management.
• Provide outstanding guest service to all internal and external guests

Requirements :

Job Specifications Qualifications

• Effectively communicate with guests and associates.
• Be familiar with Aquarius amenities.
• Be familiar with activities in the town.
• Must be able to asnwer calls on a multi-line telephone.
• Ability to read, listen and communicate effectively in English.
• Must be able to obtain and maintain all cards required by the company.
• Must be at least 21 years of age
• Must be able to verify right to work in the U.S.

Working Conditions Physical Requirements

• Bend, lift, carry, push, pull guest luggage throughout an eight hour shift.
• Be outside during all types of weather.
• Consistently walk, stand or stoop.
• Frequently lift and carry objects weighing up to 75 lbs. Frequently push, pull or otherwise move objects weighing up to 250 lbs.
• Walk, stand, crouch or run on narrow, slippery or erratically moving surfaces.
• Need to distinguish between shades of color.
• Communicate via radios.

Required Work Cards

None

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job duties to be performed with or without reasonable accommodations

Last updated : 2024-04-23