Come work with a diverse, equal, and family oriented team at the premier hotel & resort in Cheyenne, Wyoming!

Employee Benefits and Perk Package :

• Cross Training and Advancement Opportunities
• Medical, Dental, & Vision Insurance coverage
• Health & Flexible Savings Accounts
• K with % match;
• Life Insurance
• Long term Disability
• Generous paid time off- Up to total hours of paid time off after your first days
• Employee Discounts on merchandise, meals, fuel, rooms, & golf course
• Tuition Reimbursement Program
• Education Assistance Program

TITLE : Front Desk Agent

DEPARTMENT : Rooms Front Desk

REPORTS TO : Guest Experience Manager and Front Office Manager

PAY : Non-exempt hourly; starting at $ / hr

The Front Office Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors.

Often a guest's first impression of a property is the result of the Front Desk Agent's skills and abilities. The position is challenging and offers the opportunity to meet many new people.

Due to the / nature of our business, must be available to work any shift, including, evenings, weekends and / or holidays, at Manager’s request.

Job Responsibilities :

• Welcome, check-in / check out and direct guests at arrival.
• Review all arrivals.
• Assist with guest concerns, requests, inquires, and reservations.
• Complete shift check list and necessary reports timely.
• Monitor guests accounts and room inventory.
• Always anticipate guest requests and offer options to meet and exceed their expectations.
• Maintain a professional image in appearance, attire, and conduct at all times.
• Adhere to hotel and departmental policies and procedures.
• Answer all phone calls within three rings. Return email and phone messages the same day.
• Communicate all information that is pertinent and necessary to the department head both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs. Excellent knowledge of Opera account management system, while utilizing Opera as an account / organizational tool;

have a working knowledge of local and regional competition.

• Conduct all sales related interactions with the highest level of professionalism while maintaining specified GAHR standards
• Attends all hotel trainings as required.
• Accurately handle all financial transactions, including cash and credit cards.
• Attends departmental meetings.
• Implement process improvements and best practices.
• Adheres to appropriate standards of conduct, dress, hygiene, and appearance.
• Strictly adheres to the hotel's policy on Confidentiality and Ethics.
• To carry out any additional tasks and projects as requested by the Front Office Manager and Guest Experience Manager.

Qualifications

• Prior cash handling experience
• Strong communications (telephone and in person).
• Basic knowledge of hotel operations
• Basic working knowledge of OPERA / PMS systems (preferred)
• Prior hospitality / customer service experience (preferred)

Physical Demands :

Work involves exerting up to pounds of force occasionally or up to pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

This position requires standing for up to six hours at a time.

Last updated : 2024-04-27