Position Description:

• Schedule staff based on occupancy levels, including scheduling for PTOs.
• Maintain accurate payroll records (time and attendance) in the Company’s timekeeping system.
• Prepare GRA room assignments.
• Maintain a detailed knowledge of hotel services and hours of operation.
• Handle heavy incoming call volume.
• Log calls and delegate guest requests and work order requests to appropriate personnel.
• Accurately document and maintain the lost-and-found log.
• Other duties as assigned by management.

Position Requirements:

• Prior experience in a similar position preferred.
• Must be detail-oriented and highly organized.
• Must be able to sit for extended periods of time.
• Must have good typing skills.
• Must be computer literate and able to operate standard office equipment.
• Must be able to learn and/or effectively use the company’s computerized systems (such as e-mail, timekeeping, and HOTSOS).
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.