Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!

What will I be doing?

• Collaborate with clients, brokers, and our implementation team to build out plans in our platform (including medical, dental, vision, life, disability, retirement, FSA, HSA/HRA, ancillary, and supplemental plans)
• Review and reconcile plan data after it’s been built to ensure accuracy
• Research and resolve plan build discrepancies reported by our partners and clients
• Lead complex benefit implementations from start to finish for all new clients who purchase benefit administration.
• Serve as the main point of contact for benefit related inquiries during implementation.
• Coordinate, build and test all EDI implementations
• Initial contact for EDI troubleshooting inquiries and monitoring transmissions.
• Collaborate in major projects such as Open Enrollment and plan updates around our benefits module
• Represent GoCo to service benefit contacts (clients, brokers, carriers) with ongoing inquiries regarding eligibility, set-up, etc. 
• Partner with internal teams for process improvements and to ensure all client needs are met efficiently.
• Mentor other benefit specialists, helping to develop their skills and knowledge, and providing guidance on best practices.
• Identify and suggest improvements to benefit processes and client services, aimed at increasing efficiency and client retention.
• Participate in projects aimed at enhancing benefit system functionalities and user experience.
• Collaborate with different teams within the organization, including product development and engineering, to address benefit-related challenges.
• Stay informed on the latest benefit regulations and best practices, sharing knowledge with the team and integrating updates into client services.

Necessary Skills

• Minimum of 3 years of experience in client services, support, or training, specifically with benefit systems or HR technology products.
• Experience with enrollment and deduction audits (Excel)
• Industry knowledge, specifically in human resources, payroll and/or software, is a big plus
• Ability to diagnose, troubleshoot, and resolve complex benefit system issues with a client-first approach.
• Strong verbal and written communication skills, able to explain complex concepts clearly to a variety of audiences.
• Proven experience in mentoring team members and leading client-facing discussions effectively.
• Advanced organizational skills with the capability to manage multiple projects and client accounts simultaneously.
• Strong analytical skills with attention to detail for thorough audits and data analysis.
• Upholds the highest levels of confidentiality, professionalism, and integrity.
• Adaptable to fast-paced environments with a commitment to continuous learning and industry trend awareness.
• Ability to work autonomously and make informed decisions with minimal supervision.
• Collaborative and positive attitude, contributing to a team-oriented work environment.

Benefits and Perks

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful.Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.