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Title: Platform Technician 

Employee Group & Grade: Professional/Non-Exempt

Reports To: Director of Application Services

Starting Salary Scale: $30,000-$35,000

Calendar Year: 222 days

Benefits: Medical, Dental, Vision, Short- & Long-Term Disability, Basic Life Insurance with option to add additional Voluntary Life Insurance, Optional Accident & Critical Illness coverage, PERA 401(K), Personal Time Off (PTO)

Date Written/Revised: December 2021

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Purpose of Job:

The Platform Technician is responsible for the support, administration, quality assurance, training, and testing of the applications and academic software built and/or used by Goal Academy utilizing the processes and procedures established by the Application Services team.

Essential Duties/Major Accountabilities:

Show Up: Be ACCOUNTABLE for our students, ourselves, and our team.

Connect: Develop and maintain TRANSPARENT and HONEST relationships with our students and team.

Succeed: Become a STRONG unified team providing students an INNOVATIVE environment to become productive members of society. 

• Assists the platforms Generalist with administering the academic platforms utilized by GOAL Academy Highschool, including but not limited to: PowerSchool, Schoology, Clever.
• Participates in the Quality Assurance process as defined by the Director of Application Services by providing testing and training on our custom-built applications.
• Provide end user support for users and students working with GOAL Academy IT assets.
• Assists the Platforms Generalist with supporting custom built applications. 
• Provides Q/A and Testing for 3^rd-party applications following the processes and procedures established by the Director of Application Services.
• Works with the Platforms Generalist in Overseeing and providing support for the Student Information System.
• Responsible for Tier 1 interaction and support of Application Services and Platform based tickets within our helpdesk.
• Collaborates with all members of the Application Services term to provide and maintain operational instructions to ensure application, platform, and courseware continuity. 

Additional Duties and Responsibilities:

• Ability to treat sensitive and confidential matters with discretion.
• Any additional reporting required by the Chief Information Officer or Director of Application Services.
• 10% travel required, in-state only.
• Other duties as assigned.

Accountability Standards for all GOAL Academy High School Staff:

• Love for children and ability to work enthusiastically on their behalf
• Actively and enthusiastically recruit new students through community partnerships and community events
• Excellent interpersonal, organizational, time-management, verbal and written communication skills
• Knowledgeable and comfortable working with technology
• Able to competently and persistently apply problem solving skills towards technology issues
• Proven ability to serve on teams and participate in a collaborative decision-making process
• Strong work ethic to achieve both school and personal goals
• Ability to maintain a high level of confidentiality
• Willingness to travel regionally and transport students as required
• Ethical, honest, and good-humored

Minimum Required Knowledge, Skills and Abilities:

Education:

• High School Diploma or GED

Experience:

• 1-2 years of experience in end user support (IT industry preferred).
• Achievement of the Microsoft Certified Educator (MCE) credential within 6 months of hire. 
• Familiarity with the following platforms preferred:
• Schoology
• Clever
• PowerSchool
• Office 365
• Teams
• Aleks
• Reading Plus
• Help Desk and support ticket management experience. 

Physical Requirements of this position include:

Seldom

Cold-50 F or less/Heat- 90 F or more/Gases-Fumes/ Heights/Climbing/ Crawling-Kneeling/ Bending/ Walking on Uneven Surfaces/Chemical-Solvents/ Travel-National or International

Over 30 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying

Occasional

Noise/Working Alone/ Local Travel/ Visual Acuity-Far/ Color Discrimination

Over 20 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying

Frequent

Driving/ Work with Others/ Visual Acuity-Near/ Hearing/ Speech/ Manual Dexterity/ Eye-Hand Coordination/ Computer/ Mouse/ Copier/ Scanner/ Printer/ Telephone

Under 20 Pounds: Lifting-Lowering-Reaching Over Shoulders-Reaching Forward-Pushing-Pulling-Carrying

GOAL High School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, genetic information, or other status protected by law in its admission, access to, treatment, or employment in its education programs or activities.