About Us

GO2 Partners works with many of the largest companies in North America, delivering strategic marketing and operation solutions to business challenges. As a leading full-service strategic business solution provider, GO2’s expertise extends to technology, asset tracking, print management, marketing execution, and more.

GO2 was recently recognized by PSDA (the Print Services & Distribution Association) as the #2 Fastest-Growing Print Distributor in the US and the #1 Seller of Labels Tags in the US.

As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer, because our success is dependent on their success – that’s the power of partnership.

Why is GO2 Partners a great place to work?

· We want this to be the best place you’ve ever worked. We know that a happier and healthier team means a more productive and successful company.

· We are committed to fostering a diverse and inclusive workplace. We are an ESOP. Our employee-owners are the most valuable asset we have. We are committed to creating an environment where all employee-owners are not only included, but celebrated for their positive impact on our organization.

· We are invested in your success. With our ESOP, or Employee Stock Ownership Plan, we provide every employee with an ownership interest in our company. We believe in cultivating team-oriented thinking and open communication, as well as individual growth and recognition, because we all have a direct impact on the success of our company.

· We are invested in the community. GO2 offers each employee eight hours of paid community service time per year. Our company will also match financial donations made to community nonprofit organizations by an employee.

We are looking for an Account Coordinator in our West Chester, OH location. The salary range for this position is $45,000 - $55,000.

The Account Coordinator will provide and improve outstanding customer service experience in daily execution and ordering needs. Will work directly with the Project Managers, Account Managers, and Account Executives. This individual will be crucial in providing exceptional customer service by efficiently managing and resolving orders, shipments, and inventory inquiries. The ideal candidate should possess expertise in e-commerce platforms, ERP systems, and logistics tools to effectively support the team's goals.

Primary Responsibilities

• Work with a team to aid in strategy and execution aligned with objectives, budget, and needs.
• Take ownership of customer issues, ensuring thorough problem resolution.
• Understand customers' profiles and operations to address service needs effectively.
• Execute and source daily proposals and plans outlined for clients.
• Set a clear mission and deployment strategy focused on specific execution.
• Assist clients with daily service-related needs.
• Develop service procedures, policies, and standards.
• Liaise with departments and external vendors.
• Monitor and work diligently on projects and reporting.
• Address all questions and concerns from external and internal customers.
• Generate daily quotes by breaking out fixed and variable costs of products.
• Ensure client-supplied components are available on their ordering site and delivered on time.
• Generate invoices, sales, and purchase orders for client components.
• Collaborate cohesively within a team environment and serve as a backup to other team members.
• Maintain or increase sales revenues for assigned clients through exceptional service.
• Complete and maintain all required paperwork, records, and documents.
• Assist clients and end-users in managing online accounts.
• Manage E-commerce orders, follow up, and troubleshoot issues.
• Support the monthly invoicing process with on-time, accurate order processing.
• Provide routine and ad-hoc reporting to support client databases, program results, and growth.

Qualification Requirements and Skills

• Proven experience in a customer service role or similar position.
• In-depth knowledge of customer service best practices.
• Strong communication (oral and written) and presentation skills.
• Outstanding organizational abilities and aptitude in problem-solving and reasoning.
• Proficient in MS Office/Excel with working knowledge of IT and software systems (e.g., CRM, SAP, Dashboards).
• 2 to 5 years of previous experience in a related field.
• Working knowledge of IT and software systems (e.g., NAV, Dashboards).
• Experience in task and time management systems (Trello, Harvest) encouraged but not mandatory.

Education, Experience, and Licensing Requirements:

• High school diploma required.
• Proven experience in a customer service role or similar position.
• In-depth knowledge of customer service best practices.
• Strong communication (oral and written) and presentation skills.
• Outstanding organizational abilities and aptitude in problem-solving and reasoning.

Excellent benefit package includes health insurance, dental insurance, vision insurance, 401k, profit sharing, life insurance, disability insurance, long term care insurance, flexible spending, health savings account, holiday, vacation and sick time, and employee assistance program.

GO2 Partners is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and expression, disability and protected veteran status, age, or any other characteristic protected by law.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Go2HR@go2partners.com.

GO2 Partners participates in E-Verify.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Ability to Relocate:

• West Chester, OH 45069: Relocate before starting work (Required)

Work Location: In person