Description

Go Rentals is a Hospitality company and the official Forbes Travel Guides, Elite Car Rental Provider. We serve the luxury auto rental needs of the private jet industry, high-profile business leaders, and Sports & Entertainment celebrities.

Due to our impeccable reputation, we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!

Go Rentals is a Hospitality company and the official Forbes Travel Guides, Elite Car Rental Provider. We serve the luxury auto rental needs of the private jet industry, high-profile business leaders, and Sports & Entertainment celebrities.

Due to our impeccable reputation, we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!

This is a call/center, telephone based guest services position. This person will assist our Private Client/VIP Services team by helping to handle our many Private Client/VIP guests across the country. This includes making reservations, sales/upgrading, handling difficult situations and helping to accommodate different type of guests and rental requests. This individual is accountable for fulfilling Private Client/VIP Services sales goals and service standards, and profitability goals.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
DUTIES AND RESPONSIBILITIES:

• Assists our Private Clients acting as a liaison between insurance companies, body shops and rental branches.
• Grows and expands VIP Services base of business by building and maintaining rapport with key contacts; identifying new opportunities; delivering exemplary service; driving sales.
• Anchors the Call Center and responds to all inquiries, book reservations in concert with field locations, provide service execution for reservations booked.
• Ensures each and every guest has an exceptional experience as it relates to Go Rentals.
• Answers incoming guest telephone calls in a courteous and professional manner.
• Follows-up with leads by calling and emailing guest throughout the day.
• Possesses and maintains thorough knowledge of the Private Client/VIP rental and aviation or hospitality industry as assigned.
• Negotiates rental contracts with Private Client/VIP guests.
• Responds to and investigates Private Client/VIP guests’ inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
• Assists all Private Client/VIP guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person.
• Understands and communicates information regarding Go Rentals products, services, and policies to new and existing clients.
• Possesses and maintains thorough knowledge of our fleet/vehicles and Private Client/VIP, and insurance products.
• Researches Private Client/VIP guests and offers upgraded vehicles.
• Creates and builds enduring relationships with teammates, Private Client/VIP guests, insurance companies and body shops.
• Communicates with all levels of Go Rentals employees regarding inventory, availability, and preparedness for upcoming guest rentals.
• Work as scheduled; evenings, weekends, and holiday hours as required
• Any other duties as directed

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.

Qualifications

Some basic qualifications:

• 1-2 years of customer service experience, preferably as a travel agent.

Ability to work a flexible schedule including weekends, evenings, and holidays as needed
Ability to maintain and project professional behaviors towards guests and associates
Ability to work in varying environments, such as indoors and outdoors and onsite at airports
Must meet residency requirements that allow working in the United States
High School Diploma or equivalent - 4 Year College Degree Preferred
Must be a self-starter and proactive
Excellent guest service skills
Commitment to excellence and high standards
Excellent written and verbal communication skills
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team leader
Demonstrated ability to make successful presentations to individuals and/or groups
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
Ability to travel nationally on occasions for training, meetings, or field support needs
Excellent problem resolution
Strong interpersonal skills
Extensive leadership and management skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm