Job Description

POSITION SUMMARY :

Responsible for learning the overall operations of a retail store under the direction of a Store Manager / Head Coach or District Manager.

Gains knowledge and competency in financial processes required to manage a retail store.

Under guidance from supervisors has gained full proficiency in managerial responsibilities within 90-day timeframe. Available and willing to take SM responsibilities within local market (30 miles / 30 minutes) if / when offered.

JOB RESPONSIBILITIES :

Facilitates an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods;

meets or exceeds all corporate set goals, expectation, and key performance indicators

Drives GNC’s loyalty programs and incentives for successful engagement of customers

Monitors best sellers, identifies product demand, and updates SM regarding trends

Facilitates community engagement and client loyalty through innovative and creative outreach

Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information

Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM

Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information

Ensures company assets are protected and not exposed to risks and conflicts of interest

Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concern

Keeps store clean and uncluttered

Perform all register operations. Complete all daily register and store open / close functions and bank deposits according to GNC policies and procedures

Learns to independently :

Lead staffing and training initiatives

Manage work schedules within established budgets for optimal store coverage

Hire, train, and discipline employees

Manage store inventory within GNC guidelines : receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store

Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems;

including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands

Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.

Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development

Additional duties as assigned

SUPERVISORY RESPONSIBILITIES :

Responsible for supervising a team of employees.

PHYSICAL ASPECTS / WORK ENVIRONMENT : (For all JDs; Adjust as needed based on job requirements)

Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

Regularly / Occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually low / moderate.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Last updated : 2024-05-25