About TMG

 At TMG, we are at the forefront of Non-Emergency Medical Transportation (NEMT), committed to delivering reliable and compassionate transport services for individuals requiring medical assistance. We are currently seeking a motivated NEMT Dispatcher to join our team and play a crucial role in upholding our dedication to exceptional service. This is an excellent opportunity for a dynamic individual to contribute significantly to our mission and community. 

Key Responsibilities

As a NEMT Dispatcher, you will be entrusted with a variety of responsibilities to ensure the smooth operation of our services:

• Dispatch Operations: Coordinate and dispatch NEMT vehicles efficiently to meet scheduled transport requests
• Customer Service: Deliver outstanding service, addressing inquiries and concerns with professionalism 
• Communication: Maintain clear communication with drivers, passengers, and team members using various tools
• Geographical Knowledge: Leverage knowledge of local and regional geography for optimal route planning 
• Scheduling: Manage daily transportation schedules to ensure punctuality 
• Emergency Response: Work with emergency services when necessary to guarantee passenger safety 
• Documentation: Keep accurate records of customer requests, services, charges, and expenses
• Technology Proficiency: Utilize dispatch software, GPS, and other technologies for effective operations
• Problem-Solving: Address and resolve logistical issues swiftly to avoid service interruptions
• Compliance: Adhere to company policies, procedures, and regulations.

Qualifications

The ideal candidate for the NEMT Dispatcher role will possess the following qualifications: 

• Education: A high school diploma or equivalent; dispatching certifications are a plus
• Experience: Prior experience in NEMT dispatching or related fields is preferred
• Communication Skills: Exceptional verbal and written communication abilities
• Empathy: A genuine understanding and empathy towards passengers’ medical needs
• Technology Skills: Proficiency in dispatch software, Microsoft Office, and communication tools
• Geographical Knowledge: Strong knowledge of local and regional areas
• Problem-Solving: Excellent critical thinking and decision-making skills
• Flexibility: Openness to working flexible hours, including weekends and holidays
• Team Collaboration: Ability to work effectively with drivers and team members towards common goals
• Customer Focus: A commitment to prioritizing customer satisfaction