General Summary: Provides assistance to patients by checking in and checking out, including registration and completing of coding and charging.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Essential Job Responsibilities: All duties performed will be done accurately and in a timely manner.

• Greets patients and provides assistance to patients in order for them to be processed quickly and efficiently. Ensures that accurate appointment and insurance information is obtained and passed on to the patient.
• Obtains data on each patient to ensure correct billing procedures.
• Process registration of all new patients to include obtaining all necessary data, verification of insurance coverage and creation of the patient charts by coding.
• Collects appropriate fees and co-pays at the time of registration. Issues receipts for all monies taken.
• Prepares all patient insurance, disability and claim forms.
• Follows appropriate cash control procedures.
• Balances all Patient Registration Services close outs and prepares daily bank deposits and may be expected to deposit in the bank.
• Balances cash bag at the end of the day.
• Maintains eligibility information in the computer system.
• Assists walk-ins and urgent care patients in obtaining appointments.
• Makes and distributes new patient medical charts.
• Assists patients with routine questions.
• Answers incoming phone calls.
• Maintains a clean and professional front office area.
• Follows all HIPAA rules and regulations.
• Maintains strict confidentiality.
• Other duties as assigned

Education and Training: High School Diploma or equivalent required. Medical Office certificate or Medical Assistant certificate preferred.
Experience:
Minimum one (1) year experience in healthcare required (family practice or internal medicine preferred). Ability to communicate in English & Spanish required. Must have knowledge of medical terminology with high attention- to-detail and a propensity for completeness. Experience with customer service, scheduling appointments, data entry, and medical insurance. Ability to complete efficient and accurate data entry at a computer terminal, typing at least 30 words per minute. Excellent interpersonal skills for interaction with patients, physicians and other clinical staff. Must have excellent written and verbal communications skills.
Other Requirements: • Computer Skills: Skilled in use of computer, typewriter, fax machine, copier. Knowledge of Word processing software, spreadsheet software, Internet and database software.
Work Environment: Clinic setting. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.
Mental / Physical Requirements: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. May assist in lifting patients. Close vision and ability to adjust focus.
Additional Information: Gonzaba Medical Group is seeking team members who:

• Contribute as A-Players
• Demonstrate the 4 E’s: Edge, Execute, Energy, and Energizer
• Demonstrate a strong work ethic
• Commit to the culture and core values of Gonzaba Medical Group

Other Duties As Assigned: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Team members will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Responsibilities, knowledge, skills, abilities, and work environments may change as needs evolve.