9 Patient Advocate Jobs in San Antonio, TX
GMG Health Systems is Hiring a Patient Advocate Near San Antonio, TX
Summary: This position is primarily responsible for helping our Secure Horizons & Evercare (Medicare Advantage) patients with complaints, service issues, and to optimize their plan benefits. This position helps patients over the phone and in person. The primary purpose is to attract and retain patients to the practice through excellent customer service.
Duties:
- This position is primarily responsible for customer service related to specific Medicare advantage patients, though helps any GMG patient with service needs/issues.
- Makes outbound Welcome calls and send out Welcome letters to all new Medicare Advantage patients monthly.
- Schedules new patients for Intake visits from new enrollment lists.
- Conducts outreach to educate patients regarding their health plan benefits, GMG services and Pt Advocate role.
- Compares current specialists and prescription medications to network providers and formulary; help patient transition to plan specialists and formulary meds.
- Assists patient to access value added services: transportation, vision services, hearing services, disease management programs, etc.
- Supports marketing efforts by participating in select marketing events.
- Receives inbound member calls to assist patients with health plan or care related issues.
- Assists walk in members with health plan or service issues.
- Assists patients/members with information about community resources available to support their healthcare/social needs.
- Contact members who un-enroll monthly to survey reasons for leaving and identify opportunities to keep members at GMG
- Maintain records of monthly enrollment, disenrollment
- Accurately documents pertinent patient information in clinic practice management systems.
- Assists providers and staff with questions regarding Medicare Advantage plans and benefits; coordinates and conducts training.
- Maintains strictest member and company confidentiality.
- Ensures member health information is secured each day.
- Able to work efficiently under pressure.
- Other duties as assigned.
Education and Experience: College Degree preferred - years of experience may be substituted for degree. Minimum 5 years’ experience in a healthcare setting required. Must have previous customer relations, must have experience with Medicare Advantage plans or Referrals, familiar with a variety of the field’s concepts, practices, and procedures. Excellent communications skills both Oral and written, ability to effectively communicate with varied audience, and bilingual in English/Spanish is strongly preferred.
Computer Skills: Knowledge of Word Processing software, database software, spreadsheet, and Internet software
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: Depending upon the area assigned, may be 100% clinical setting or office setting in a clinical environment. Exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
Physical Demands: Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. Close vision and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.
Experience
Preferred- 5 year(s): Medical Experience
Education
Required- High School or better
- Associates or better in Other
Licenses & Certifications
Preferred- Certified Medical Asst
Skills
Preferred- High Performance
- Customer Service
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Loyal: Shows firm and constant support to a cause
Motivations
Preferred- Job Security: Inspired to perform well by the knowledge that your job is safe
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Summary
Full Time
$38k-51k (estimate)
01/27/2024
06/18/2024
The job skills required for Patient Advocate include Customer Service, Communication Skills, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Advocate positions, which can be used as a reference in future career path planning. As a Patient Advocate, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Advocate. You can explore the career advancement for a Patient Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Patient Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Advocate job description and responsibilities
Advocates can also talk with patients to help them understand their total costs.
04/18/2022: Moline, IL
They will explain any of the tests performed on that patient, describe the diagnosis given and explain the treatments available.
03/28/2022: Hartford, CT
Patient Advocates explain procedures, diagnoses, medications and care to patiens and their relatives.
02/20/2022: Middlesex, NJ
A Patient Advocate must coordinate shipment to a patient, which may extend delivery time.
04/06/2022: Brockton, MA
The patient advocate promotes, advocates for, and strives to protect the health, safety, and rights of the patient.
03/21/2022: Sarasota, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Advocate jobs
Many patient advocates earn certifications, and some have worked as registered nurses, social workers, or health plan administrators.
01/20/2022: Riverside, CA
Patient Advocate should pass the exam earn the board-certified patient advocate (BCPA) designation.
04/17/2022: Albuquerque, NM
Consider taking a patient advocacy training session or continuing education class to gain more actionable skills and learn best practices for patient advocacy.
03/15/2022: Danbury, CT
Understand the benefits of palliative care and hospice care and know when to ask for them.
02/04/2022: Scranton, PA
Learn how to communicate effectively with doctors and medical staff.
03/11/2022: Huntington, NY
Step 3: View the best colleges and universities for Patient Advocate.
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