Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Analyst - Claims position will be responsible for reviewing, evaluating, and processing transportation damage claims. They will also be responsible for handling and resolving claims issues and disputes from dealers and transportation vendors.

Responsibilities

• Handle and process transportation damage claims:
  • Review and investigate damage liability
  • Provide recommendations if the damaged vehicle will require 3rd party inspection
  • Prepare and submit transportation claims invoice to liable party
• Handle and process insurance claims on behalf of customers on force majeure/act of god related incidents:
  • Collect incident report
  • Coordinate repairs with dealers or 3rd party repair vendor
  • Prepare claim documents for customer insurance
  • Prepare billing invoice to customers
• Distribution and reconciliation of open claims:
  • Weekly review of aging report
  • Follow up on claim payment
  • Monthly distribution of aging report and offset notice to transportation vendors
• Department KPI review:
  • Open claims review
  • Claim Analyst status review
• Assist with claims data analysis
• Assist with process improvement and special projects

Compensation

$52,000- $56,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills & Qualifications

• Experience with computer database management systems
• Strong communication, critical thinking, planning, and organizational skills
• Excellent written and verbal communication skills
• Broad knowledge of general business application programs, including Excel, Access, Word, PowerPoint, Outlook, and Windows OS environment
• Ability to make accurate assessments based upon common industry practice, vendor contractual obligations, and department policies
• Proficient with PC skills: Excel, Word, and database management

Education & Experience

• High School Diploma / GED Required
• Bachelors Degree Preferred
• 1 - 2 Years of Direct Experience Required
  • 2 - 5 Years of Direct Experience Preferred 

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions.

• Typical office environment with low-level noise exposure.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.