277 Senior Product Manager Jobs in Bellevue, WA
Glocomms is Hiring a Senior Product Manager Near Bellevue, WA
Job Title: Senior Product Manager Customer Service Platform (Marketplace)
Position Overview: The Customer Service Platform (CSP) is a dedicated team focused on integrating the technological resources of the company's internal customer service system. As the Senior Product Manager for the Customer Service Platform within our marketplace division, you'll provide efficient self-service solutions to users and equip agents with user-friendly tools, thereby enhancing the overall customer service experience. Leveraging your expertise in product management and customer service solutions, you'll lead the strategy, development, and execution of innovative tools and features to optimize customer support processes across our marketplace ecosystem.
Responsibilities:
- Define and drive the product roadmap for the Customer Service Platform, aligning with the marketplace's strategic objectives and user needs.
- Collaborate closely with cross-functional teams, including engineering, design, operations, and customer support, to prioritize initiatives and ensure successful implementation.
- Conduct market research, and competitive analysis, and gather user feedback to inform product decisions and identify opportunities for improvement.
- Develop a deep understanding of customer service workflows and pain points within the marketplace, proposing and implementing innovative solutions to enhance efficiency and effectiveness.
- Champion a customer-centric approach, advocating for the voice of the user throughout the product development lifecycle.
- Monitor key performance metrics, analyze data insights, and iterate on features to drive continuous improvement and optimize customer satisfaction.
- Act as a subject matter expert, providing guidance and mentorship to junior product team members, fostering a culture of excellence and collaboration.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree preferred.
- Knowledge of marketplace dynamics and familiarity with e-commerce platforms.
- Proven track record of 5 years in product management roles, with a focus on customer service platforms, preferably within the technology or social media industry.
- Demonstrated experience leading end-to-end product development cycles, from ideation to launch and iteration.
- Strong analytical skills and data-driven decision-making ability, with proficiency in interpreting metrics and user feedback to drive product improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
- Strategic thinker with a passion for innovation and a relentless commitment to delivering exceptional user experiences.
- Experience working in agile development environments and familiarity with product management tools such as JIRA, Confluence, or similar platforms.
Job Summary
Full Time
$118k-147k (estimate)
04/30/2024
05/15/2024
glocomms.com
San Francisco, CA
100 - 200
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Quotes from people on Senior Product Manager job description and responsibilities
Senior product managers provide guidance to team members, liaise with different departments and supervise every phase of product creation.
02/15/2022: Youngstown, OH
A Senior Product manager must also be very willing and able to communicate across multiple levels within the business.
03/21/2022: Macon, GA
Aligning the product vision, features and design with the preferences of the user.
01/15/2022: Little Rock, AR
They spend most of their time thinking of new strategies, communicating with different stakeholders, keeping the product teams together and reporting everything to the board to justify their roles.
01/12/2022: Albuquerque, NM
Senior product managers are responsible for prioritizing tasks with a defined set of constraints.
02/09/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Senior Product Manager jobs
A good senior product manager needs a sense of vision and excellent communication skills.
01/18/2022: Laramie, WY
Senior product managers need to have a minimum of a bachelor's degree and some relevant work experience.
01/19/2022: Juneau, AK
The senior product manager may be given more complex or prestigious products to work on.
03/21/2022: Lompoc, CA
The candidate must also have an understanding of common analyses such as product analysis and competitor analysis.
03/29/2022: Manchester, NH
A great product manager spends most of their time understanding what the end-user wants and every decision they take should be driven by those requirements.
01/30/2022: Salt Lake City, UT
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