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Globe Trailers
*Local candidates only*
Job Title: Customer Support Representative
This role will be responsible for supporting the Sales Team with handling customer inquiries, orders, and complaints in a manufacturing setting. They will ensure that customers receive efficient and timely support and that their needs are addressed in accordance with company policies and standards. In addition, they will be in charge of managing our social media presence through posting, commenting, and messaging our followers as directed by our Sales Team.
Reporting To: Sales Manager
Key Responsibilities:
· Answering incoming calls and routing them to the relevant parties
· Build and maintain positive relationships with customers and prospects.
· Follow up on customer interactions and ensure complete satisfaction.
· Maintain detailed records of customer interactions and feedback within Zoho (CRM.)
· Prepare reports as requested by the sales department.
· Provide feedback to team regarding customer needs and service improvements.
· Create posts on social media channels based on company initiatives.
· Photographing completed trailers for documentation and marketing purposes.
Minimum Qualifications:
· 1-2 years in a direct customer service role
· Detail oriented.
· Excellent communication and organizational skills
· Proficient in data entry and general computer skills. Ability to use software such as Microsoft Office and CRM.
Working conditions are typically that of a manufacturing environment, with occasional exposure to high noise levels, extreme temperatures, and heavy machinery. It may require standing for long periods and lifting heavy objects.
Hourly Rate: $22-$28 (depending on experience)
Job Type: Full-Time
Work Hours: 8AM - 5PM / Mon- Fri (overtime available on an as-needed basis)
Drug Free Workplace / Background Screening / Equal Opportunity Employer
Send your resume to jobs@globetrailers.com or come into the office to fill out an application.
Location: 3101 59th Ave Dr E, Bradenton, FL 34203
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Commute:
Work Location: In person
Full Time
Wholesale
$42k-54k (estimate)
05/16/2024
09/11/2024
globetrailers.com
BRADENTON, FL
50 - 100
1980
JEFFREY K WALTERS
$10M - $50M
Wholesale
Established in the early 1980s Globe Trailers established a reputation of quality, value and superior customer satisfaction. In 2004 Globe Trailers was purchased by the Walters family whose 60 year history as the worlds leading Manufacturing and Engineering of Welding and Cutting replacement components gave them the expertise to greatly improve upon existing trailer designs.Our trailers are manufactured in Bradenton, FL in our 60,000 square foot facility covering 10 acres. The equipment used for manufacturing our trailers includes computerized plasma burning tables, optical beam cutting machin...es, state of the art welding machines, overhead crane systems, milling machines, cutting shears, and CNC Whitney punches. Additionally, our plant also has its own in house sandblasting and paint facilities. Our welders are all certified up to AWS T-1 steel and are government certified.We are proud of our trailers and our employees.
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The job skills required for Sales Assistant include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Assistant positions, which can be used as a reference in future career path planning. As a Sales Assistant, it can be promoted into senior positions as a Sales Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Assistant. You can explore the career advancement for a Sales Assistant below and select your interested title to get hiring information.