SUMMARY:

The Import/Export Coordinator is responsible for excellent customer service and management of files and records to ensure timely delivery of items and resolution of issues. The Import/ExportCoordinator must be able to successfully communicate with a variety of local and international clientele and vendors, with diplomacy and discretion.

DUTIES AND RESPONSIBILITIES:

• Responsible for all aspects of import/export shipments (Air, LCL, FCL)
• Responsible for quoting, booking shipments, securing all documentation for customs clearance, and creating arrival notices
• Bill for all shipment charges and approve vendor billing
• Secure and dispatch truckers accordingly
• Promote the use of GLC warehouses and trucks
• Update customers and agents on the status of each shipment
• Ensure legal compliance with US Customs, FMC, FDA and other government agencies
• Promote GLC Inc. by taking each shipment as an opportunity to learn more about the client, their manufacturers and customers, while presenting our services for any of their future shipping needs
• Responsible for maintaining active knowledge in industry related changes/ initiatives and communication on findings being sent back to the team.
• Responsible for reviewing/updating/maintaining customer charges and for all related opportunities/quoting.
• Maintain profitability on all files.
• Responsible for agent development/feedback for both agent routed business and GLC nominated cargo
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• At least 2 years of experience in freight forwarder industry
• CargoWise experience preferred.
• Bilingual preferred (Spanish/Portuguese/Hebrew)
• Can operate with minimum supervision
• Dedication to outstanding customer service through communication and information management
• Effective communication skills with team members, customers and vendors
• Ability to follow instructions and follow up on assigned tasks
• Ability to maintain a positive attitude under a stressful environment
• Strong organizational skills
• Problem solving skills

COMPANY BENEFITS:

• 401(k)
• 401(k) match up to 4%
• Dental insurance- employer pays 100%
• Vision Insurance- employer pays 100%
• Health insurance- employer pays $350 a month towards any plan of your choosing
• Flexible PTO Policy

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Cargowise: 2 years (Preferred)
• Freight Forwarding: 2 years (Required)
• Import/Export Operations: 2 years (Required)

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person