Education and Experience:

• High school diploma or equivalent and 7 years’ experience, or Associate’s degree and 3 yearsexperience, or Bachelor’s Degree in telecommunications, electronics, or information systems technology and one year experience

• This position requires DoDI 8570.01-M IAT Level II certification. Must have CompTIA Security  CE.

• (Preferred) Certified for Command and Control Switching Systems (CCSS) operation and Maintenance Functions. 

Responsibilities

• Provide organization-level maintenance, scheduled, unscheduled, preventive, and corrective maintenance for all DRSN equipment, hardware, software/firmware, and/or Original Equipment Manufacturer (OEM).

• Operate all DRSN equipment, to include operation, maintenance, and administration of all DRSN hardware and software.

• Perform database management of the switch to include database modification, report creation, documentation, backup, and audit of files.

• Develop and maintain operational status reports.

• Perform periodic rekey of cryptographic equipment.

• Maintain a Master Station Log of site operations.

• Assist with Secure Video Teleconferencing support.

• Set up secure and non-secure voice and data communication systems, including VoIP and PBX systems.

• Maintain and repair CCSS equipment, such as switches, routers, modems, and other networking devices.

• Monitor and analyze CCSS system performance, identifying and resolving issues as needed.

• Collaborate with other technicians and engineers to design and implement new CCSS systems and upgrades.

• Update the equipment database to help ensure inventory is kept up to date.

• Ensure the ticketing system is kept up to date on DRSN trouble tickets for problem/resolution in order to exceed customer repair requirements.

• Responsible for incoming calls and transferring calls to other individuals.

• Respond to client service requests in a timely and professional manner, providing excellent customer service.

• Perform other duties as required.

Skills:

• Current knowledge and experience in the field of information and telecommunications systems and managing switching, transmission, and data networks.

• Fluent in reading, writing, and speaking the English language, to include the ability to understand electronic and technical data, schematics, and diagrams in accordance with DoD Standards.

• Familiarity with MS Office programs.

• Strong customer service and end user equipment support skills and strong written and oral communications required.

• Can skillfully document operations and processes; can work independently to solve problems yet knows to ask for help.

• Exceptional organizational skills, meticulously detail oriented.

Clearance Level / Citizenship

• Must possess a valid Top Secret

• Must possess a current valid driver’s license.

• Must be authorized to work in United States and live within 2 hours of Fort Meade, Maryland

Location:

• Fort Meade, Maryland