Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Job DescriptionResponds to telephone inquiries and complaints using standard scripts and procedures.Gathers information, researches/resolves inquiries and logs customer calls. This person will be dealing with providers that are in the medical space.Communicates appropriate options for resolution in a timely manner.Informs customers about services available and assesses customer needs.A team player that will work hard, follow the order / flow of the call center, is flexible to changeAll other duties as assigned.Previous experience in a call center environment preferred!!!QualificationsPrevious experience in a call center environment preferred!!!Medicare/MedicaidAdditional Information$14/hr4 MONTHS